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Posted 09 September 2009 - 07:31 AM
Posted 09 September 2009 - 10:55 AM
AVG Forum: A possible False Positive Detected
If you suspect a file to be a false positive. Test the file at [virusscan.jotti.org]] and if it is a false positive, archive (zip, arc, tar etc) the file using a password and email a copy to email@example.com with a brief description as well as the password you used to archive it with.
If it is a false positive, turn off heuristic scanning for the time being. When Grisoft adjusts the virus definitions you can turn it back on. If turning off Heuristics still doesn't allow access to the file while testing and emailing... disable the resident shield temporarily.
AVG FAQ 1320: AVG detects infection on file that I suppose to be clean
In case AVG Free detects some file on your PC as infected, this file was moved to AVG Virus Vault, and you are sure that this file is correct and clean, it is possible that the detected file is a false alarm. If so, we shall prepare the correction as soon as possible. Unfortunately, false alarms do appear from time to time in every Anti-Virus software.
To solve the problem, please send us this file for analysis directly from the AVG Free program...
AVG FAQ 1318: What to do when I suspect any file it is infected?
Please try to update your AVG Free system and run the whole computer scan again. When the file is not detected and you are still in doubt, put the file into password protected archive using WinZip, WinRar, PowerArchiver etc., attach this archive to an e-mail and send it to firstname.lastname@example.org. Describe why you are sending the file and write the password for the archive into the e-mail.
Posted 09 September 2009 - 12:35 PM
Posted 09 September 2009 - 12:52 PM
Posted 09 September 2009 - 03:10 PM
Edited by nizzy, 09 September 2009 - 03:45 PM.
Posted 09 September 2009 - 08:52 PM
It is not unusal for an anti-virus or anti-malware scanner to be suspicious of some compressed, archived, .cab and packed files because they have difficulty reading what is inside them. These kind of files often trigger alerts by security software using heuristic detection because they are resistant to scanning (difficult to read). This resistance may also result in some scanners to stall (hang) on these particular types of files.
I just wondered if for future reference having it in winrar affected the detection
Posted 09 September 2009 - 09:07 PM
thank you for your e-mail.
Please note that actually the file was detected by us but we removed
the detection as the file is not harmful. Other software can still
detect the file but AVG will not detect it anymore.
If you have any further questions, feel free to contact us again.
AVG Customer Services
Edited by nizzy, 09 September 2009 - 09:09 PM.
Posted 09 September 2009 - 09:12 PM
Posted 10 September 2009 - 07:43 AM
Posted 10 September 2009 - 07:47 AM
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