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Slow internet and Popups


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#1 Nayth

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Posted 09 September 2009 - 07:08 AM

Basically the problem is in the title, when i run internet explorer it loads pages slower than usual, i guess this is due to "Avast! antivirus" running in the background stopping "some" of the popups and internet page redirecting. but still Avast! isnt able to stop all of the popups and i get loads of random ones, such as "trebor mints" and "best antivirus protection" and "home and office internet security software" and stuff like that, i have run a thorough scan of the computer using avast and removed alot of problems, i also used spybot search and destroy to also remove a load and then after that I ran Wincleaner, to clean other crap off of the computer. Previous problems that i had before this included the computer freezing and an annoying antivirus spyware coming up saying the computer was infected and to buy their software etc... this problem was solved using the antivirus, spybot s&d and wincleaner. but it wasnt until i ran internet explorer i still realised i had the popups. please some one help me or direct or guide me into fixing this problem.
Cheers, Nayth.

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#2 boopme

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Posted 09 September 2009 - 09:49 AM

Hello and welcome. First I am moving this to the Am I Infected from XP forum as you are...


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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