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please analize my hjt log


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3 replies to this topic

#1 siddhant

siddhant

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Posted 09 September 2009 - 05:25 AM

i have a new computer but since today morning i have been having a problem with my internet, my firewall has been showing turned off and it doesnt turn on even if i click the turn on button(its quick heal by the way(evaluation)), and a while after i turn the net on i get this error and then after a few minutes the net stops working and i cant open my broadband connection thing , heres my hjt log and a screenshot of the error. please help me out this computer is new! o and something happens to my sound card aswell if i recieve this error so that i cant play any games!




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:40:31 PM, on 9/9/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROUI.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\UPSCHD.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\SCANMSG.EXE
D:\Program Files\Winamp\winampa.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\QUICKH~1\QUICKH~1\OnlineNT.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\runservice.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\QUICKH~1\QUICKH~1\ONLNSVC.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROXY.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\quhlpsvc.exe
C:\PROGRA~1\QUICKH~1\QUICKH~1\scanwscs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\mspaint.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Email Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROUI.EXE
O4 - HKLM\..\Run: [Update Scheduler] C:\PROGRA~1\QUICKH~1\QUICKH~1\UPSCHD.EXE /CHECK
O4 - HKLM\..\Run: [On-Line Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\CATEYE.EXE
O4 - HKLM\..\Run: [Messenger] C:\PROGRA~1\QUICKH~1\QUICKH~1\SCANMSG.EXE
O4 - HKLM\..\Run: [Startup Scan] C:\PROGRA~1\QUICKH~1\QUICKH~1\sensor.exe /loadrun
O4 - HKLM\..\Run: [Quick Heal Firewall Pro] "C:\Program Files\Cat Computer\Quick Heal Firewall Pro\qhfw.exe" /waitservice
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\2.bin\M3PLUGIN.DLL,UPF
O4 - HKLM\..\RunOnce: [Startup Scan] C:\PROGRA~1\QUICKH~1\QUICKH~1\sensor.exe /check
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} (System Requirements Lab Class) - http://srtest-cdn.systemrequirementslab.co...eqlabdetect.cab
O16 - DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_ind.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CCS\Services\Tcpip\..\{7DC7A955-8D58-45A9-B56C-BB7B4B2BC5B2}: NameServer = 218.248.255.162 218.248.255.194
O17 - HKLM\System\CS1\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O20 - AppInit_DLLs: C:\PROGRA~1\CATCOM~1\QUICKH~1\wl_hook.dll
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NT Online Protection - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\ONLNSVC.EXE
O23 - Service: Quick Heal AntiVirus Plus Mail Protection - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROXY.EXE
O23 - Service: Quick Update Service - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\quhlpsvc.exe
O23 - Service: Quick Heal Firewall Service (QuickHealFirewall) - Agnitum Ltd. - C:\Program Files\Cat Computer\Quick Heal Firewall Pro\qhfw.exe
O23 - Service: Quick Heal Helper Service WSC (ScanWscS) - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\scanwscs.exe

--
End of file - 6559 bytes

Attached Files

  • Attached File  w32.JPG   81.06KB   3 downloads


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#2 siddhant

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Posted 09 September 2009 - 08:16 PM

okay heres an update, now everytime it happens the comp restarts and restarts and restarts again a few times until you go to safe mode and then come back, heres another hjt log because the comps acting differently , o and ive just deleted quich heal from my comp because of the firewall thing, ill try to get kaspersky soon!
thanks in advance





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:46:31 AM, on 9/10/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROUI.EXE
D:\Program Files\Winamp\winampa.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\runservice.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\QUICKH~1\QUICKH~1\quhlpsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Email Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROUI.EXE
O4 - HKLM\..\Run: [Update Scheduler] C:\PROGRA~1\QUICKH~1\QUICKH~1\UPSCHD.EXE /CHECK
O4 - HKLM\..\Run: [On-Line Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\CATEYE.EXE
O4 - HKLM\..\Run: [Messenger] C:\PROGRA~1\QUICKH~1\QUICKH~1\SCANMSG.EXE
O4 - HKLM\..\Run: [Startup Scan] C:\PROGRA~1\QUICKH~1\QUICKH~1\sensor.exe /loadrun
O4 - HKLM\..\Run: [Quick Heal Firewall Pro] "C:\Program Files\Cat Computer\Quick Heal Firewall Pro\qhfw.exe" /waitservice
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\2.bin\M3PLUGIN.DLL,UPF
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [Startup Scan] C:\PROGRA~1\QUICKH~1\QUICKH~1\sensor.exe /check
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} (System Requirements Lab Class) - http://srtest-cdn.systemrequirementslab.co...eqlabdetect.cab
O16 - DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_ind.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CCS\Services\Tcpip\..\{7DC7A955-8D58-45A9-B56C-BB7B4B2BC5B2}: NameServer = 218.248.255.162 218.248.255.194
O17 - HKLM\System\CS1\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS3\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS4\Services\Tcpip\..\{63FBABB5-C471-4B74-BB23-C19245854791}: NameServer = 208.67.222.222,208.67.220.220
O20 - AppInit_DLLs: C:\PROGRA~1\CATCOM~1\QUICKH~1\wl_hook.dll
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NT Online Protection - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\ONLNSVC.EXE
O23 - Service: Quick Heal AntiVirus Plus Mail Protection - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROXY.EXE
O23 - Service: Quick Update Service - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\quhlpsvc.exe
O23 - Service: Quick Heal Firewall Service (QuickHealFirewall) - Agnitum Ltd. - C:\Program Files\Cat Computer\Quick Heal Firewall Pro\qhfw.exe
O23 - Service: Quick Heal Helper Service WSC (ScanWscS) - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\scanwscs.exe

--
End of file - 6581 bytes

Hello siddhant,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 10 September 2009 - 04:38 PM.


#3 schrauber

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Posted 23 September 2009 - 12:40 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#4 teacup61

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Posted 30 September 2009 - 12:20 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
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