First time posting and as stated clearly in my username, most all of computers is Greek to me.
OK...where to begin?
While on my laptop at work on 8/27 an unfamiliar task bar notification popped up. Admittedly, I was using Google image search to find a picture for my fantasy football team while on a quick lunch break. Our 1 IT guy works in the office next to me, so I instantly called him over when I noticed my computer running differently.
(He had originally installed spybot on my comp about a year ago and I am fairly certain I also had Symantec on it as well. I had asked him on several occasions about the prompts from spybot on the task bar. He told me to not allow anything that does not look “familiar.” I explained to him my lack of knowledge of computers and how necessary this laptop is to my work, but he again told to me to avoid the “unfamiliar.”)
Back to the 27th – After a few minutes on my laptop, he tells me he knows what the problem is and proceeds to work on it for the remainder of the day. That afternoon, he tells me he believes he has resolved the problem. He instructs me to take home my comp (which is my normal routine) and see if I have any problems that evening. Well, I experienced many a problem that evening: Explorer was constantly redirected from Google search pages and computer was running extremely slow (it froze, I shut it down by removing the battery, and I did not proceed any further from there.)
I brought it back to him the following morning, explained the issues. He “worked” on the laptop all day. Comodo Internet Security was installed. Again, he tells me to take it home and see if I have any problems.
That evening the computer will not even boot up.
This has been a reoccurring nightmare for almost 2 weeks now.
As you may be able to tell from the above, I am quite uncertain at this point that our IT man will be able to provide my comp with any fixes to get it back to its prior state! I know he is honestly trying, but I feel he may be a little proud to ask for any outside assistance.
And that is why I am here tonight, begging for some help. I am fairly confident that with the proper direction I can work through this problem. I admit that last statement may be with great naivety.
braviax.exe and msa.exe have been quarantined via Comodo. Windows XP Professional.
READY TO BEGIN THIS JOURNEY!