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braviax.exe & msa.exe quarantined w/ Comodo Internet Security


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#1 newbie411

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Posted 08 September 2009 - 08:59 PM

First time posting and as stated clearly in my username, most all of computers is Greek to me.

OK...where to begin?

While on my laptop at work on 8/27 an unfamiliar task bar notification popped up. Admittedly, I was using Google image search to find a picture for my fantasy football team while on a quick lunch break. Our 1 IT guy works in the office next to me, so I instantly called him over when I noticed my computer running differently.

BACKGROUND INFO
(He had originally installed spybot on my comp about a year ago and I am fairly certain I also had Symantec on it as well. I had asked him on several occasions about the prompts from spybot on the task bar. He told me to not allow anything that does not look “familiar.” I explained to him my lack of knowledge of computers and how necessary this laptop is to my work, but he again told to me to avoid the “unfamiliar.”)

Back to the 27th – After a few minutes on my laptop, he tells me he knows what the problem is and proceeds to work on it for the remainder of the day. That afternoon, he tells me he believes he has resolved the problem. He instructs me to take home my comp (which is my normal routine) and see if I have any problems that evening. Well, I experienced many a problem that evening: Explorer was constantly redirected from Google search pages and computer was running extremely slow (it froze, I shut it down by removing the battery, and I did not proceed any further from there.)

I brought it back to him the following morning, explained the issues. He “worked” on the laptop all day. Comodo Internet Security was installed. Again, he tells me to take it home and see if I have any problems.

That evening the computer will not even boot up.

This has been a reoccurring nightmare for almost 2 weeks now.

As you may be able to tell from the above, I am quite uncertain at this point that our IT man will be able to provide my comp with any fixes to get it back to its prior state! I know he is honestly trying, but I feel he may be a little proud to ask for any outside assistance.

And that is why I am here tonight, begging for some help. I am fairly confident that with the proper direction I can work through this problem. I admit that last statement may be with great naivety.

braviax.exe and msa.exe have been quarantined via Comodo. Windows XP Professional.

READY TO BEGIN THIS JOURNEY! :thumbsup:

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#2 boopme

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Posted 08 September 2009 - 09:32 PM

Hello and welcome. we should have a good idea of where we're at after these.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware

, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Next run MBAM (MalwareBytes): run this in Normal mode.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer),
they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your
    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed
with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing
all the malware.




Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 newbie411

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Posted 08 September 2009 - 09:54 PM

First - Thank you so much for your help!

I have downloaded the ATF and SuperAS as instructed. Yet to run either.

There are two explorer windows frozen on my screen:

www.atribune.org/pubic-beta/ATF-Cleaner.exe

&

http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE


(I am using a different computer for comm on forum)

I have tried to run SuperAS...nothing.

Are there any particular settings COMODO should be placed in?

#4 newbie411

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Posted 08 September 2009 - 10:05 PM

Ok...Frozen windows dissapeared once I disabled my wireless connection.

SuperAS still will not run

#5 newbie411

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Posted 08 September 2009 - 10:16 PM

To add insult to injury:

I now have a large "YOUR SYSTEM IS INFECTED!" box on my desktop and without warning, the sound of a late night film came BLARING through my speakers??????? :thumbsup:

#6 boopme

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Posted 08 September 2009 - 10:23 PM

This is getting ugly fast..
Can you run either or both..
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 newbie411

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Posted 08 September 2009 - 10:27 PM

Sorry to be redundant, but: I am unable to open SuperAS. Should I skip this and reboot in safemode, then attempt to run ATF?

#8 boopme

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Posted 09 September 2009 - 08:36 AM

If SUPERAntiSpyware is already installed but simply will not run, please download and run the following program to launch SUPERAntiSpyware:

RUNSAS.EXE
If something will not run move o to the next.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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