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Hello & help with combofix - where to post log??


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#1 missclaire

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Posted 08 September 2009 - 07:41 PM

Hello,
I have just signed up to this forum site.
I have contracted some sort of virus on Monday night (7 Sep 09 - around 8pm Australian Eastern Standard time). I have run various antivirus software programs including:
- AVG free
- Windows Defender
- Malicious software removal tool (which is now infected and cannot be removed)
- Malwarebytes antimalware
- Clamwin
- Win32Diag
- ESET NOD32

I did all this because when I attempted to run an antivirus program the virus shut down the program or would skip over the files in the WINDOWS folder. I have tried to scan the folders remotely via my home network, but the scan only takes minutes (rather than the usual 1.5-2 hours) and skips over many files. Popup windows keep occuring if I am connected to the internet, so I have disconnected it from the internet now (I am using my netbook to write this). If you require more information, just let me know...

My last resort has been to run the combofix program listed on this website. Only after running the program did I realise that I have nowhere to post the log report. The combofix page listed here http://www.bleepingcomputer.com/combofix/how-to-use-combofix has a link of where to post the log here http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ but it says posts are only for hijackthis and only for combofix when instructed.

Please help. I am not very tech savvy, and my boyfriend is only a little tech savvy (he has done all the work mentioned above). Any suggestions are welcome.

Thanks in advance!
Claire

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#2 boopme

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Posted 08 September 2009 - 08:53 PM

Hello and welcome. You will need to run HJT/DDS.
Please follow this guide. go and do steps 6-8 Preparation Guide For Use Before Using Hijackthis. Then
go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log. add your ComboFix log there.

Let me know if it went OK.
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#3 missclaire

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Posted 08 September 2009 - 10:32 PM

Thanks boopme

FYI here is my latest post with DDS logs

Thanks so much!!

blah what an idiot! here is my latest post
http://www.bleepingcomputer.com/forums/t/256299/trojan-downloader-win32renosjm-cant-av-scan/

#4 Orange Blossom

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Posted 08 September 2009 - 10:46 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/256299/trojan-downloader-win32renosjm-cant-av-scan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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