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Windows XP home Control Panel wont work.


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#1 snooker555

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Posted 08 September 2009 - 03:38 PM

Hello to the community. I am glad you all are here to help us less technologically savey folks.

ok. My computer was attacked the other day. I have Norton Antivirus and it seemed like it caught it. I did a full system scan again Norton caught some Trojan (witch caused the pop ups to stop) and told me to restart to complete the clean.

When I did I got this message in an error box.....

This file does not have a program associated with it for performing this task. Create an association in the Folder Options control panel.

I went to that option but have no idea how to "create an association". I also tryed to restart with the last known good configuration in the safe start menu. It did not work. Also when the error message came up the picture I have for my back ground goes away. Then when i hit OK on the error box I just have a blue back ground.

Do I still have a virus? Does anyone here know how to "create an association" for my control panel files? Oh yeah the task manager has been disabled by the administrater also. I have no idea how to do that so.

Hope to here from someone on this soon. and thanks again for this site.

Paul

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#2 hamluis

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Posted 08 September 2009 - 04:23 PM

Who is the administrator for this system? Who owns this system?

Louis

#3 snooker555

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Posted 09 September 2009 - 07:03 AM

Sorry I should have been more clear.

This is my home PC. I own it so I guess I would be the system administrater. I put that part in the original post because what ever has my computer also changed some of the system admin. type stuff. I dont even know how to get to that screen.

Paul

#4 snooker555

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Posted 09 September 2009 - 10:31 AM

Ok new development. Now I cant access my yahoo e-mail. Or anything else that requires log in. Someone PLEASE HELP ME.

Paul

#5 hamluis

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Posted 09 September 2009 - 11:24 AM

Check Event Viewer for pertinent error messages, post same.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Post any error messages which appear onscreen when trying to use system.

FWIW: Your/every system is probably attacked every day, if not continuously. That's why it's important to have current defense structures in place. An AV program by itself is not sufficient...programs like Malwarebytes and SUPERAntiSpyware are the minimum additional programs I consider reliable and effective in countering threats posed which an AV program may not handle.

Louis

#6 snooker555

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Posted 09 September 2009 - 12:15 PM

Thank you for getting back to me.

After reading the tutorial I was able to access the Event Viewer. I can not copy and paste the message that appears when I click on properties for each specific error. It wont let me highlight and copy. So I tryed the clip board but have not idea were to go to read the clip board or copy it.

On the security screen there are no errors that I found. On the System screen I get the same 4 errors over and over I copyed them from the regular screen not sure if this helps.

Error 9/9/2009 10:16:59 AM DCOM None 10005 SYSTEM DDF6RMB1
Error 9/9/2009 10:16:50 AM Service Control Manager None 7000 N/A DDF6RMB1
Error 9/9/2009 10:16:50 AM Service Control Manager None 7009 N/A DDF6RMB1
Error 9/9/2009 10:16:50 AM DCOM None 10005 SYSTEM DDF6RMB1

On the Application screen I get this error.....

Faulting application explorer.exe, version 6.0.2900.5512, faulting module explorer.exe, version 6.0.2900.5512, fault address 0x000027b1

From your side note: I am not protected with Norton? The other programs you mentioned can I get them here?

Thanks again for your help sir, I gotta get this fixed. I have on-line classes I need to get busy on. LOL,

Paul

#7 snooker555

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Posted 09 September 2009 - 01:32 PM

Louis,

I just tryed to download Malwarebytes and I got an error message saying my security settings do not allow it?????

Thats new also.

Paul

#8 hamluis

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Posted 09 September 2009 - 03:01 PM

To try to make sense of system protection...think of each item listed as a screen, preventing insects from getting in.

The most basic screen layer...is a firewall. This is designed to repel the daily many known threats awating anyone who is on the Internet. In combination with this, I would include a router, for those persons who have broadband and multiple PCs connected.

The next most basic layer of protection are the XP critical updates. These are designed to prevent exploitation/infection by known major malware items which have been documented as attacking known weaknesses in Windows and have managed to get beyond the firewall/router stage.

The next layer of protection would be a reliable, updated AV program that is routinely run on the system.

The next layer of protection would be programs such as SUPERAntiSpyware and Malwarebytes, programs which may catch some of the big fish but will also nail smaller fish who might pave the way for bigger fish.

And, of course, there's the user. The user is the biggest weakness of any system protection scheme...proving always to be her/his own worst enemy. User failure to understand/implement the proper practices...usually result in the infections that we see reported daily.

DCOM, Event ID 10005 data compiled from users: http://www.eventid.net/display.asp?eventid...com&phase=1

Service Control Manager, Event ID 7009: http://www.eventid.net/display.asp?eventid...;source=Service Control Manager&phase=1

Service Control Manager, Event ID 7000: http://www.eventid.net/display.asp?eventid...;source=Service Control Manager&phase=1

As you can see, there are many causes for these types of errors, including the possibility of malware goofing up the system.

You can find any program mentioned...by using Google. In addition to having their own websites, they are made available at many sites (in the hope of increasing user utilization/protection).

Louis

#9 snooker555

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Posted 09 September 2009 - 03:15 PM

In essence I am running only half protected. I think the user senario you mentioned is spot on also.

In my perusing of the Bleeping Computer site I was reading up on the Windows Police Pro. That has to be what I have. The delima I am having now though is that I can not follow the instructions on the guide.

Step 1 is to download a file to the desk top to help recover your Task Manager. I have tryed SEVERAL files including that one to download. Each time i get this message......

Your current security settings do not allow this file to be downloaded


If i could get that fixed then I could fix this darn problem and get my homework done.

Paul

#10 garmanma

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Posted 09 September 2009 - 03:51 PM

I'm going to tell you straight up that this is going to take awhile. So figure out your homework another way
You need to produce a couple of logs so you can post in the HJT forum. Let's try these 2


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
------------------------------


1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.

Edited by garmanma, 09 September 2009 - 03:52 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 snooker555

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Posted 09 September 2009 - 04:00 PM

Sir,
Thank you for getting back to me. I clicked on each and every link for the RootRepeal you want me to get. Each one gave the same message.

Your current security settings do not allow this file to be downloaded


Thanks for being up front with me about how long this will take.

Paul

#12 snooker555

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Posted 09 September 2009 - 04:19 PM

I went into Internet Options and changed my security settings to the default. This allowed me to download the RootRepeal to my desk top. I tryed to open it and got the following message.


This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel.


Same thing with the Win32kdiag. Asks if I want to run it and then says the above.

Paul

#13 snooker555

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Posted 09 September 2009 - 05:33 PM

Ok I think I am good now. Once i reset my internet options to the default i was able to download. So I went back to the spyware malware removal guide page.

I followed all the instructions for the remove the Window Police Pro guide. Everything seems to be back to normal. I restored the Task Manager and ended the processess that were recomended. Then I was able to sdownload and run Malwarebytes. It found 75 infected items. Is that a lot?

Just to be sure we are good here to follow is the first MBAM log:

Malwarebytes' Anti-Malware 1.40
Database version: 2768
Windows 5.1.2600 Service Pack 3

9/9/2009 6:08:55 PM
mbam-log-2009-09-09 (18-08-55).txt

Scan type: Quick Scan
Objects scanned: 88930
Time elapsed: 4 minute(s), 53 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 34
Registry Values Infected: 3
Registry Data Items Infected: 9
Folders Infected: 4
Files Infected: 23

Memory Processes Infected:
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\gamevancetext.linker (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{b0f8bcab-09bf-4103-9d46-ad55988990e1} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{243361a8-3697-4811-a74b-1be379caa00e} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e46c1720-2b1b-429b-8600-a96a39f981bb} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\gamevancetext.linker.1 (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a0e1054b-01ee-4d57-a059-4d99f339709f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{8e3c68cd-f500-4a2a-8cb9-132bb38c3573} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\gvtl (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Win Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_ANTIPPRO2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\sdra64.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\sdra64.exe -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec (Stolen.data) -> Delete on reboot.

Files Infected:
C:\Program Files\Gamevance\gvtl.dll (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\WINDOWS\svchasts.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\ars.cfg (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gvun.exe (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\icon.ico (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\msvcm80.dll (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\msvcp80.dll (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\msvcr80.dll (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Delete on reboot.
C:\Program Files\Common\helper.sig (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bennuar.old (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\logon.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sdra64.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\sonhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\rdlA3.tmp.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\rdlA6.tmp.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\rdlA7.tmp.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.


This is the second MBAM i ran after reboot:

Malwarebytes' Anti-Malware 1.40
Database version: 2768
Windows 5.1.2600 Service Pack 3

9/9/2009 6:22:15 PM
mbam-log-2009-09-09 (18-22-15).txt

Scan type: Quick Scan
Objects scanned: 88825
Time elapsed: 3 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Obviously it looks better. The reason I am putting that though is that it showed 75 files infected. But the quarantine shows only 68 files. There was also a message just prior to rebooting that said somefiles could not be deleted. Is there anything else i need to do?

Paul

#14 garmanma

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Posted 09 September 2009 - 07:12 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
--------------------------------

Then run Dr Web Cureit

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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#15 snooker555

snooker555
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Posted 09 September 2009 - 09:14 PM

I thought i was on my way. I did get to do the homework though. So at least that weight is off the old shoulders. Ok nuff of that.

I got to the point of rebooting in safe mode to run the SAS...When I hit Safe Mode I get a blue screen with an error message. Now that i am writing this i realize i should have written down what it said exactly. In essence there was a problem opening windows in safe mode and to ensure there were no fatel errors it wont open that way.


Man a mouth full.

Paul




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