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I got win32/Rustock.Q and cant get rid of it and now cant download anything like malware or hijackthis to hel. SO PLEASE HELP!!!!!!


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#1 dj.sypher07

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Posted 08 September 2009 - 02:13 PM

I have had the misfortune of getting the win32/Rustock.Q virus n it has realy messed my new computer up. My problem is that avg has aparently put this virus into its virus vault but when i try to even view my vault i get it saying that it failed to initialize and that it will close. now when i try getting any progrom from the internet where i get the option of open or save i cant do anytrhing as when i press the button it just vanishes asthough i canceled it. i couldnt even run the scan on here as it opens that little box then 1 second later it closes it again. so before anyone says instal this that and the outher i have already tried downloading malware and hijackthis or whatever it is and yet it still wont even dwnload them nevermind anything else. please could someone help me with this as it is realy starting to do my nut in. thanks in advance.

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#2 Orange Blossom

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Posted 08 September 2009 - 10:06 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7

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Posted 09 September 2009 - 11:15 AM

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. If you cannot copy files to your usb drive, make sure its not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then right-click on the file and rename it to winlogon.exe.
  • If that still did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing and scanning in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
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