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No start menu, desktop or task mgr


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#1 curls

curls

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Posted 08 September 2009 - 11:33 AM

It appears my son's laptop is infected with two viruses. He saw screens for Windows Police Pro and Advanced Virus Remover. He was going thru the steps to remove them but now we only get a blue wallpaper. In safe-mode it's just black. It boots up, asks for his password and then we get the blue screen. If we press the keys for task mgr, message says the Administrator has disabled it. I am really stuck now!!

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