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Connecting 2 Maxtor Basics Externa HDDs


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#1 XP_User

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Posted 08 September 2009 - 07:03 AM

OS: Windows XP Service Pack 3
External Hard Drives in question:
* Maxtor Basics 500GB External HDD
* Maxtor Basics 640GB External HDD

I cannot connect these hard drives at the same time, the second
drive i plug in (no matter which one) gives an error message
from the system tray saying "an error has occurred the device
has malfunctioned
" :thumbsup:

however they seem to work perfectly when used one at a time.

whats causing this? can I do anything to stop it?
would mounting the hard drives to folders on the main C: drive
work?


also, when i plug in one of those drives, my belkin wireless G+ Mimo
USB network adapter stops operating and I cannot use the internet
until i disconnect the maxtor drive

Please help :huh:

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#2 ThunderZ

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Posted 08 September 2009 - 07:12 AM

Do these external drives have their own power source, plug in to a wall outlet, or are they USB powered?

#3 XP_User

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Posted 08 September 2009 - 08:24 AM

Thx for your reply ThunderZ :thumbsup:

sorry i forgot to put that bit in, they both plug in to the wall outlet

#4 ThunderZ

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Posted 08 September 2009 - 09:34 AM

Well that blew my first thought outta the water. :thumbsup:

Did they ever work when both were plugged in or has the error message been happening since day 1?

Let`s try this first. With the drives disconnected, go into Device manager, scroll all the way to the bottom. Click on the + next to Universal serial Bus controllers. Right click on each instance of USB Root Hub. Click on uninstall. Restart your computer and let Windows reinstall them. Then plug in each external drive one at a time letting Windows complete the install, "Your new hardware is installed and ready to use" message appears then plug in the second drive.

Let us know what happens.

#5 XP_User

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Posted 09 September 2009 - 04:44 AM

its been happening since day 1

IT WORKED! :huh:

I can use both drives at the same time AND use the
internet with the drives connected!


Thank you very much for your help :thumbsup: :huh:

#6 ThunderZ

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Posted 09 September 2009 - 07:27 AM

Your :thumbsup: Glad that worked.

Try to remember to plug the same drive, or any USB device into the same USB port every time.

XP gets a little confused sometimes if you do it any other way.




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