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total security & antiviruspro 2009


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2 replies to this topic

#1 engstromk

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Posted 07 September 2009 - 09:47 PM

I cannot open mbam or super anti spyware.
Here is an HJT log (I am having to this from a different pc due to blocked internet on the infected laptop.)...Thanks for any help.

Log file is located at: C:Documents and SettingsMichelleDesktopWin32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:WINDOWS'...



Found mount point : C:WINDOWS$hf_mig$KB912812KB912812

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB916281KB916281

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB918899KB918899

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB920213KB920213

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB922760KB922760

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB924496KB924496

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB925454KB925454

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB928090KB928090

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB931768KB931768

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB932168KB932168

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB933566KB933566

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB937143KB937143

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB939653KB939653

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB942615KB942615

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB943460KB943460

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB944533KB944533

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB947864KB947864

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSaddinsaddins

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSassemblytmptmp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSConfigConfig

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSConnection WizardConnection Wizard

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSDebugUserModeUserMode

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSHelpSBSITrainingWXPPerCbzCbz

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSHelpSBSITrainingWXPPerLibLib

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSHelpSBSITrainingWXPPerWaveWave

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimechsimeappletsapplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeCHTIMEAppletsApplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimejpappletsapplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimejp98imejp98

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimjp8_1appletsapplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimkr6_1appletsapplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimkr6_1dictsdicts

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimesharedresres

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSjavatrustlibtrustlib

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSMicrosoft.NETFrameworkv1.1.4322Temporary ASP.NET FilesBind LogsBind Logs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSMotiveMotive

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSmsappsmsinfomsinfo

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSmuimui

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrBATCHBATCH

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrConfigCheckPointCheckPoint

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrConfigNewsNews

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrHelpFilesHelpFiles

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrInstalledSKUsInstalledSKUs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrSystemDFSDFS

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrTempTemp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSPerformanceWinSATDataStoreDataStore

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSRegistrationCRMLogCRMLog

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsecuritylogslogs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSoftwareDistributionAuthCabsAuthCabs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSoftwareDistributionDownload355f788b6de8a3ec79e9aa172e6317f1backupbackup

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSoftwareDistributionDownload555558d2c7916b118ad5baef62b18136backupbackup

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSoftwareDistributionSelfUpdateRegisteredRegistered

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSunJavaDeploymentDeployment

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSxsCaPendDelSxsCaPendDel

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210251025

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210281028

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210311031

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210371037

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210411041

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210421042

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210541054

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3220522052

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3230763076

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem323com_dmi3com_dmi

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32Adobeupdateupdate

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataApple ComputeriTunesiTunes

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataIdentities{445BA929-0754-421E-B2F9-D5F440A69141}{445BA929-0754-421E-B2F9-D5F440A69141}

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftCredentialsCredentials

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftCryptoRSARSA

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftMedia PlayerMedia Player

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCertificatesCertificates

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCRLsCRLs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCTLsCTLs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSymantecSymantec

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileDesktopDesktop

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataApple ComputeriTunesiTunes

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataGoogleGoogle

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataMicrosoftCD BurningCD Burning

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataMicrosoftCredentialsCredentials

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsTempTemp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileNetHoodNetHood

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofilePrintHoodPrintHood

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32dhcpdhcp

Mount point destination : Device__max++>^

Cannot access: C:WINDOWSsystem32drivers62409412.sys

Sorry....I meant the Win32kDiag log as HTJ would not run.

Merged posts. ~ OB

Edited by Orange Blossom, 07 September 2009 - 11:35 PM.


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#2 fenzodahl512

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Posted 10 September 2009 - 12:18 PM

Make sure Win32kDiag is saved on the Desktop.. If not, save it on Desktop now before doing below fix

Go to Start >> Run >> copy/paste below >> Enter. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

"%userprofile%\desktop\win32kdiag.exe" -f -r


After that, do below...


Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix.. Please visit HERE if you don't know how.. Please re-enable them back after performing all steps given..

Please download ComboFix by sUBs from HERE or HERE and save it to your Desktop.

During the download, rename Combofix to Combo-Fix as follows:

Posted Image

Posted Image


It is important you rename Combofix during the download, but not after.

**NOTE: If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".

After that, double-click and run Combo-Fix. Let it finish its job and post the log here

If ComboFix asked you to install Recovery Console, please do so.. It will be your best interest..

Note: DON'T do anything with your computer while ComboFix is running.. Let ComboFix finishes its job..

Edited by fenzodahl512, 10 September 2009 - 12:19 PM.

Keep calm, make it simple, use your brain, don't freak out, and you'll be just fine..
Awesomeness: When I get sad, I stop being sad and be awesome instead.. True story - Barney Stinson
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Its gonna be legen.. wait for it.. dary! Cherish the pain, it means you're still alive


#3 fenzodahl512

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Posted 15 September 2009 - 12:08 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic

Keep calm, make it simple, use your brain, don't freak out, and you'll be just fine..
Awesomeness: When I get sad, I stop being sad and be awesome instead.. True story - Barney Stinson
Posted Image Posted Image
Its gonna be legen.. wait for it.. dary! Cherish the pain, it means you're still alive





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