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> AVG Disabled, Facebook account take over, website redirection


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#1 ybool

ybool

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Posted 07 September 2009 - 04:30 PM

Hi- I was hoping for some help so I posted a HiJack This log 5 days ago- I got no reply. I have been trying various things to clean this on my own but no action.
Should I post a new log, and will someone reply this time? I see other posts from today that are being replied to today, so I don't know what I did wrong.

ybool

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#2 Guest_The weatherman_*

Guest_The weatherman_*

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Posted 07 September 2009 - 05:30 PM

Hello ,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?


Thank you for understanding.

Regards,

The weatherman




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