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Win XP SP3 Will Not Shut Down


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#1 ecrawf099

ecrawf099

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Posted 07 September 2009 - 01:17 PM

I have a PC running XP Home SP3. When I go through the shutdown routine (Start > Shutdown > Shutdown, Restart, or Install Updates and Shutdown), the PC will proceed to act like it is shutting down (you know, logging off > windows is shutting down...). The message that says "Windows is Shutting Down" disappears and I am left with blank blue screen (not a BSOD) on which I can move the cursor arrow around and that is where it stops. The PC never actually powers down. It worked properly until I installed QuickBooks Pro 2009, but I am not convinced the two events are related. I have searched the web with no luck on finding an answer. Any suggestions? :thumbsup:

UPDATE: It is not the Quick Books. I have unistalled and problem persisits.

In Event Viewer, I am showing error codes 1517 and 1524. After doing some research on the Net, I am thinking that this may have something to do with it. With that, I have installed the MS UPHClean in an attempt to clear any registry eys that may not be allowing the sessions to end. That doesn't seem to have helped either.

Thanks,
ecrawf099

Edited by ecrawf099, 08 September 2009 - 07:57 AM.


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