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PC antivirus 2010 [Moved]


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#1 jim240

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Posted 07 September 2009 - 01:14 PM

I got PC antivirus 2010 on my notebook running XP pro. I tried to fix it my self by reading the forms and trying some of the suggestions but I'm starting to mess things up. First I started getting the pop up bubbles and recognized it wasn't AVG the virus software I use. I started researching and found your site. Then a window poped up that said it was loading PC antivirus 2010. I clicked on the X to close the load. I down loaded HJT and found and deleted a file called braviax.exe this stopped the pop up bubbles saying I was infected. I was trying to load System Mechanic and now every time I try to load it my notebook reboots.
Also my Icons seem dim and all my favorites have disappeared I think the AVG might have done some thing with them. AVG has popped up a couple of times and said I have infected files, DUH!! :thumbsup:

Any assistance would be greatly appreciated, Jim

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#2 Orange Blossom

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Posted 07 September 2009 - 10:33 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 garmanma

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Posted 08 September 2009 - 10:02 PM

Welcome to BC
Give these a try and let's see what you have

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
---------------------------------

Then run ATF and SAS

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#4 jim240

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Posted 12 September 2009 - 03:49 PM

I ran Malwarebytes and SUPERAntiSpyware and these are the results. But all my favorites are gone, along with all the programs in the ALL PROGRAMS at the start menu.

mbam log file

Malwarebytes' Anti-Malware 1.41
Database version: 2784
Windows 5.1.2600 Service Pack 2

9/12/2009 6:36:17 AM
mbam-log-2009-09-12 (06-36-17).txt

Scan type: Quick Scan
Objects scanned: 113780
Time elapsed: 16 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\~.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\braviax.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr2 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr3 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr4 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr5 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr6 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr7 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr8 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Susan Stephenson\Local Settings\Temp\tmpwr9 (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\braviax.exe (Trojan.Downloader) -> Quarantined and deleted successfully.



SAS log


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/12/2009 at 08:25 AM

Application Version : 4.28.1010

Core Rules Database Version : 4096
Trace Rules Database Version: 2036

Scan type : Complete Scan
Total Scan Time : 00:49:18

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 4731
Registry threats detected : 0
File items scanned : 28106
File threats detected : 6

Trojan.Agent/Gen-Loader
C:\DOCUMENTS AND SETTINGS\SUSAN STEPHENSON\LOCAL SETTINGS\TEMP\3A.TMP

Trace.Known Threat Sources
C:\Documents and Settings\Susan Stephenson\Local Settings\Temporary Internet Files\Content.IE5\ADPEFMLO\CAVZPTG2.htm
C:\Documents and Settings\Susan Stephenson\Local Settings\Temporary Internet Files\Content.IE5\ADPEFMLO\CAE34HIB.htm
C:\Documents and Settings\Susan Stephenson\Local Settings\Temporary Internet Files\Content.IE5\4HIJ4LUZ\CAO5M3O1.htm
C:\Documents and Settings\Susan Stephenson\Local Settings\Temporary Internet Files\Content.IE5\BAC7F5C1\CA9C7Q73.htm
C:\Documents and Settings\Susan Stephenson\Local Settings\Temporary Internet Files\Content.IE5\OXEFC9U3\CASHEZST.htm


Thank you so much for your help, Jim

#5 garmanma

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Posted 12 September 2009 - 07:42 PM

But all my favorites are gone, along with all the programs in the ALL PROGRAMS at the start menu.

Probably from the infection

Update mbam and run a FULL scan
Please post the results
------------------

Try Dr Web Cureit

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 jim240

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Posted 13 September 2009 - 03:16 PM

I updated MBAM and ran another scan. I also down loaded Dr. Web cure it but I foregot to run it in safe mode. so I rebooted again and reran and the second time it came up clear here are the logs for MBAM and Dr. Web.

Malwarebytes' Anti-Malware 1.41
Database version: 2788
Windows 5.1.2600 Service Pack 2

9/13/2009 9:06:46 AM
mbam-log-2009-09-13 (09-06-46).txt

Scan type: Full Scan (C:\|)
Objects scanned: 128476
Time elapsed: 32 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Dr. Web

A0018063.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018064.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018067.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018068.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018070.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018071.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018078.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018079.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018094.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;
A0018095.exe;C:\System Volume Information\_restore{DEC34768-BD5B-4B53-8CDA-C96D9A439363}\RP413;Trojan.Fakealert.4945;Deleted.;


Thanks again for your help, Jim

#7 garmanma

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Posted 13 September 2009 - 06:01 PM

How is it running now, any changes?


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 jim240

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Posted 13 September 2009 - 06:28 PM

It's running allot faster. It's like a got a bump in bandwidth. I'll run root repeal and get back with you. Thanks again,Jim

#9 jim240

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Posted 13 September 2009 - 11:01 PM

Here is the root repeal report

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/13 22:56
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF06F4000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7D6F000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEF911000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf787f87e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf787fbfe

==EOF==

Regards.Jim

#10 garmanma

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Posted 14 September 2009 - 06:40 PM

I don't see anything. I'd say you're good to go. If you have any problems crop up just start a new topic and let me know

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 jim240

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Posted 22 September 2009 - 06:13 PM

Sorry it took so long to reply but I have been trying to get my computer back to normal before restoring the setting in stone.
I found that the reason that my desktop icons were stippled was that the virus change them all to hidden files. If I wasn't so old school ,and like to see all my files they probably would have disappeared! I still haven't found my favorites. I suspect they are in my AVG virus vault under quarantine. Speaking of AVG, AVG will not update. I turned off windows firewall and tried again and it still comes up with GENERAL ERROR when it tries to up date. It hangs up on a file called
avgfileinfoavi.atf 2/2 I think I still have some issues. but I am not sure how to fix them. Again I am very grateful for you help. Any assistance or direction would be appreciated

#12 jim240

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Posted 24 October 2009 - 07:46 AM

Ok. I finally got all my favorites back. they too were hidden. AVG is starting to work again. I think it was a network thing. I just saved my restore point. Thank you for all your help. I have learned allot.
Regards. Jim




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