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MBAM, HJT wouldn't run; Now Explorer.exe won't run


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#1 niagirl

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Posted 06 September 2009 - 06:40 PM

My setup:

System: Dell OptiPlex GX260
Processor: Intel® Pentium® 4 CPUI 2.26 GHz
Proc. Speed: 2.21 GHx
Memory: 512MB
OS: Windows XP Professional, version 5.1.2600


Started out the day trying to run MBAM (I use Avira daily; run MBAM on weekends); It wouldn't run. It would start, I'd click scan and screen would disappear after 3 secs.

Had similar experience with SpyBot and HJT.

Went into Safe Mode and executed System Restore to 1-Sep-09.

I decided to delete my son's user account as I suspected it could be causing the problem. I did however, allow the system to save the files from that account to a folder on my desktop. I subsequently moved that folder to My Documents. That's the point at which things really went awry: no desktop icons, no start button - only the wallpaper my son installed appears. I can't even right click to "refresh" the desktop.

I restarted in Safe Mode, but the desktop icons and start button don't appear there.

I am able to use task manager to get to the internet via MSN. I can even launch programs from my desktop. For example, I downloaded the DDS tool and it appears to have started, but it doens't complete (The DDS notepad windows never open.)

I downloaded Dr. Web, ran it in express mode. It returned a message indicating it found the HOSTS file modified and I responded yes to have it restored to the default. Next it said no viruses found. But I attempted to perform a complete scan and it appears to have stopped.

Not sure where to go from here. I greatly appreciate any assistance that can be provided.

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#2 garmanma

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Posted 08 September 2009 - 07:52 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 niagirl

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Posted 08 September 2009 - 09:04 PM

Thank you so very much for responding!

The RootRepeal scan did not complete... It seemed to get through the Program Files directory. However, shortly after C:WINDOWS was displayed, it closed.

Based on my "symptoms" and some of the other posts I read, I wasn't surprised. In reading some of the other posts I noticed a reference to Win32kDiag and so I did run that. It seems like a really long list of text so I didn't include it here. And I don't know whether it's appropriate to attach it as an entry in this forum or whether this topic should go to the other forum.

Please let me know how I should proceed. (Thanks again!)

#4 garmanma

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Posted 09 September 2009 - 05:59 PM

Yes,please start a new topic in the HJT forum
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description of your problem and tell them that it was the only log you could produce
Good luck and please be patient. They are very busy
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 niagirl

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Posted 10 September 2009 - 02:25 AM

Per garmanma's recommendation, I've created a new topic in the HJT/Malware Removal forum. Please close this topic.

#6 Orange Blossom

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Posted 10 September 2009 - 05:32 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/256590/no-desktop-or-explorer-access-mbam-hjt-rootrepeal-wont-run/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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