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I might have broke my printer....


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#1 MattSLY

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Posted 06 September 2009 - 06:10 PM

I just reformatted my hard disk today and when windows started up my printer was plugged into the computer. However, the software which runs the printer hadn't been installed yet. So when I tried to install the software for my printer, it wouldn't install correctly. I remember the directions to the printer saying that you shouldn't connect the printer to the computer until a specific point in the installation process. So did I break my printer or something? Is there any way that I can install it now? FWIW my printer is a Brother DCP 7020 laser printer. I don't know if that helps. Thanks for reading this.

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#2 garmanma

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Posted 06 September 2009 - 07:31 PM

Try uninstalling everything and start over from scratch, following the instructions
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#3 Andrew

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Posted 07 September 2009 - 02:00 AM

Usually when a manufacturer says "install the software beofre connecting!" it's because Windows will automatically install a driver that may or may not be the right driver for the device. Installing the software first will update Windows' driver-to-device matching thingy so that the correct driver will be selected.

So, garmanma is right. Uninstall the printer driver using the device manager, then install the software, then connect the printer.




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