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I believe my laptop is infected - Protection System?


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5 replies to this topic

#1 Organi

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Posted 06 September 2009 - 06:03 PM

Hello,

This is the first time I have experienced anything like this. I am lost!!

System:

Microsoft Windows XP -Media Center Edition
Version 2002
Service Pack 3

Dell Inspirion l6400 (supposed to be E1505)
Genuine Intel® CPU
T2300 @ 1.66 GHz (this is all very suspect to me)
1.66 GHz, 504 MB of RAM

Have McAfee AV running, constantly updating. I also allow Windows to download updates and then I choose when to install them.
I was current at the time of this event.


Symptoms:

Started with a click on link on a Myspace page.
Computer "locked up"
Upon hard boot, after displaying Windows Starting Screen, Screen went black
Pop up window: "services.exe - Bad Image" followed by: "The application or DLL C:\WINDOWS\System32\rukohayo.dll is not a valid Windows image. Please check this against your installation diskette."
clicking the "x" in the upper right brings up another; "lsass.exe - Bad Image"

This continues for ~35 windows all with different ".exe" names but the same message.

After clicking through the first 2 I get t the Windows Logon Screen - I close 2 more then I can enter my password
Then after 30+ more my desktop appears.

Attempted:
Run McAfee scan: stopped after short run and will no longer launch
downloaded Hijackthis.exe: ran the Scan and Save Log : appeared to run log file disappears - can no longer run
downloaded Malwarebytes.exe: wouldn't run
Went to Add Remove Programs and Removed "Protection System"
3 porn icons appeared on my desktop as shortcuts - deleted them
downloaded and renamed MBAM-install.exe to zztoy.exe and during install, more "Bad Image" pop ups
Install stalled at the "Finishing Install" screen.
Will not run.

My last logon I had to go to "last know good configuration" and after entering my logon password then clicking off 2 pop ups
I recieved the following pop-up: "C:\Program - Bad Image" followed by: "Windows cannot find 'C:\Program'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search."

I clicked on the "OK" button. After going through all of the pop-ups I recieved the "blue screen".

I have hand written down the list of process running from the Task Manager window and can supply them if needed. Because I didn't know what else to do!!

Any help would be greatly appreciated. I have been dealing with this for several days.

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#2 rigel

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Posted 06 September 2009 - 09:00 PM

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Organi

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Posted 06 September 2009 - 10:21 PM

First, Thank you very much for the reply!
Second, I apologize for posting twice, I really didn't mean to. After I posted the first time I had to leave for a bit, when I came back and logged on I didn't see it anywhere so I posted again, thinking I had done something wrong the first time.

Now, on with the task at hand.

It took some doing, because the RootRepeal web site was overloaded. When it did become available this insidious litte bugger on my system turned the text on the web page to jibberish. So, I went to another computer and downloaded the .zip to my jump drive then copied to the desk top of my infected machine.

Here is the report, RootRepeal.txt

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/06 22:07
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xAA191000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A52000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA876A000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xF8784000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xAA1C9000 Size: 61440 File Visible: No Signed: -
Status: -

Stealth Objects
-------------------
Object: Hidden Module [Name: UACithchtklpt.dll]
Process: svchost.exe (PID: 1196) Address: 0x00a70000 Size: 65536

Object: Hidden Module [Name: UAC721c.tmpbpxeir.dll]
Process: svchost.exe (PID: 1196) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UAC721c.tmpbpxeir.dll]
Process: Iexplore.exe (PID: 3088) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UACukrxnsvpfj.dll]
Process: explorer.exe (PID: 3768) Address: 0x10000000 Size: 49152

Object: Hidden Module [Name: UAC721c.tmpbpxeir.dll]
Process: Iexplore.exe (PID: 2668) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UAC721c.tmpbpxeir.dll]
Process: iexplore.exe (PID: 5120) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UAC721c.tmpbpxeir.dll]
Process: iexplore.exe (PID: 5312) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UACalkpbpxeir.dll]
Process: Iexplore.exe (PID: 664) Address: 0x10000000 Size: 217088

Object: Hidden Module [Name: UACalkpbpxeir.dll]
Process: Iexplore.exe (PID: 4056) Address: 0x10000000 Size: 217088

Hidden Services
-------------------
Service Name: UACd.sys
Image Path: C:\WINDOWS\system32\drivers\UACbqboexmokb.sys

==EOF==

#4 rigel

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Posted 07 September 2009 - 09:47 AM

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xF8784000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xAA1C9000 Size: 61440 File Visible: No Signed: -
Status: -


You have indications of a newer rootkit. We need to get you moved over to the HJT/Malware removal forum.
  • Please download System Repair Engineer from here
  • Unzip/extract sreng2.zip to a folder on your desktop
  • Double-click on SREngLdr.EXE to launch System Repair Engineer
  • Click the Smart Scan Icon
  • Click Scan
  • Wait for the scan to finish
  • Click on the Save Reports button
  • Save it to your desktop, using the recommended name of SREngLOG.log
  • Close System Repair Engineer
  • Use notepad to open the SREngLOG.log file
  • Note: The log may be long, and you may need several posts to post all of it
  • If you are using a custom HOSTS file, please leave out the HOSTS File section, as it will make the log far too long
[/url]Post a your SREngLOG log to the HJT forum and a Team member will be along to help you as soon as possible.

If you need any help with the guide, please let me know.

One note. The HJT forum is Very busy with the affects of this infection. Reply times may be up to 1 1/2 weeks. Please be patient. If you do not wish to wait, the only solution is to reformat/reload your computer.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Organi

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Posted 07 September 2009 - 12:01 PM

Thanks so much, rigel!!

This thing keeps getting worse. I was forced to start in Safe Mode (for the first time).
The desk top window was so small that with SREngLOG running it took up the whole screen.
When it completed I could not find a Save Reports button. So, I ran it again. This time I just
kept running the window around on the screen until finally a Save Reports button appeared.

I was able to copy the log file to my jump drive and will post it on the HJT forum per your instructions.

Again, many thanks for your valuable time.

#6 Orange Blossom

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Posted 07 September 2009 - 10:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/255869/appears-to-be-a-newer-rootkit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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