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Help! My computer isn't functioning well after Windows Police Pro infection


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3 replies to this topic

#1 728huey

728huey

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Posted 06 September 2009 - 04:40 PM

I was infected by the Windows Police Pro virus about a week ago, and after several attempts to run my Malwarebytes Anti-Malware program and failing, I eventually got it to run the program and remove the virus. Unfortunately, it left behind a trojan program called wscsvc32.exe which keptpopping up a "Windows Secuity Center" box asking me to download the program. I kept clicking "end process" in the task manager, but I wasn't able to stop it until I disconnected my modem from the internet. I was then able to rename the .exe extension to something else so I could check your website on what it was and how to remove it. I removed that file. but since then I haven't been able to run my Firefox or Google Chrome browsers. In fact, every time I click on Firefox or Google Chrome, my computer suddenly reboots, and I can't get into safe mode either without my computer rebooting. I have also tried running my Malwarebytes Anti-Malware program, but while it says it is running in the task manager, it never comes on screen. I also have a Safari browser, but after a few minutes or so, I keep getting a popup from Windows saying that there was an error in the program requiring it to shut down. I have also noticed that nearly all of my Google searches have been hijacked and redirected to some website with the .cn extension to some ad or other serach engine.

Here is my log report:


DDS (Ver_09-07-30.01) - FAT32x86
Run by Patrick R. Huey at 15:54:39.37 on Sun 09/06/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.256.123 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\WINDOWS\system32\ltmsg.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Patrick R. Huey.VAIO\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.msn.com
mSearchAssistant = hxxp://www.google.com
mWinlogon: SFCDisable=-99 (0xffffff9d)
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
mRun: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
mRun: [WinPatrol] "c:\progra~1\billps~1\winpat~1\WinPatrol.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [LTWinModem1] ltmsg.exe 9
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
dRun: [Advanced Virus Remover] c:\program files\advancedvirusremover\PAVRM.exe
dRun: [AntiSpyware Service] c:\windows\temp\ybwh6z5ji1.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {00000075-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxacm.CAB
DPF: {00000161-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/msaudio.cab
DPF: {33363249-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/i263_32.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: {E316824D-6AE9-467A-BED2-647CF2B14689} = 207.69.188.185,207.69.188.186
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
AppInit_DLLs: karna.dat fnlgky.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,, digeste.dll

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");

============= SERVICES / DRIVERS ===============

R1 SonyFanC;FAN Control Device Service;c:\windows\system32\drivers\SonyFanC.sys [2001-9-9 68116]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 ousbehci;NEC PCI to USB Enhanced Host Controller;c:\windows\system32\drivers\ousbehci.sys [2003-12-20 40704]
R2 PPCLASS;PPCLASS;c:\windows\system32\drivers\ppclass.sys [2004-7-18 85868]
R2 V7;V7;c:\windows\system32\drivers\V7.SYS [2002-2-24 7196]
R3 ousb2hub;OrangeWare USB 2.0 Root Hub Support;c:\windows\system32\drivers\ousb2hub.sys [2003-12-20 55040]
S2 ncopoz;ncopoz;c:\windows\system32\drivers\fqfgpjms.sys --> c:\windows\system32\drivers\fqfgpjms.sys [?]
S2 PPSCAN;PPSCAN;c:\windows\system32\drivers\ppscan.sys [2004-7-18 115136]
S3 BCM42XX;Broadcom iLine10™ Network Adapter Driver;c:\windows\system32\drivers\bcm42xx5.sys [2001-9-8 54271]

============== File Associations ===============

regfile=regedit.exe "%1" %*

=============== Created Last 30 ================

2009-09-06 14:29 <DIR> --d----- c:\docume~1\patric~1.vai\applic~1\IObit
2009-09-06 14:16 <DIR> --dsh--- c:\documents and settings\patrick r. huey.vaio\PrivacIE
2009-09-06 14:14 <DIR> --dsh--- c:\documents and settings\patrick r. huey.vaio\IETldCache
2009-09-06 14:13 <DIR> --d----- c:\documents and settings\patrick r. huey.vaio\WINDOWS
2009-09-06 14:13 <DIR> --d----- c:\documents and settings\Patrick R. Huey.VAIO
2009-08-31 06:58 <DIR> a-d----- c:\windows\system32\images
2009-08-29 19:13 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-08-29 19:13 92,928 -------- c:\windows\system32\dllcache\ksecdd.sys
2009-08-29 19:13 54,272 -------- c:\windows\system32\dllcache\wdigest.dll
2009-08-29 19:12 301,568 -------- c:\windows\system32\dllcache\kerberos.dll
2009-08-20 17:41 <DIR> --d----- c:\program files\JRE
2009-08-20 17:41 <DIR> --d----- c:\program files\OpenOffice.org 3
2009-08-14 07:19 268,648 a------- c:\windows\system32\mucltui.dll
2009-08-14 07:19 208,744 a------- c:\windows\system32\muweb.dll
2009-08-14 07:19 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-08-13 11:27 <DIR> --d----- c:\program files\Microsoft
2009-08-13 11:27 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-08-13 11:19 <DIR> --d----- c:\program files\common files\Windows Live
2009-08-12 07:06 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx
2009-08-12 07:06 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll

==================== Find3M ====================

2009-09-06 12:39 59,244 a---h--- c:\windows\system32\mlfcache.dat
2009-09-03 18:46 2,560 a------- c:\windows\_MSRSTRT.EXE
2009-08-05 04:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 04:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-03 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-03 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-30 13:00 176,316 a------- c:\windows\hpwins19.dat
2009-07-19 18:48 11,067,392 a------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 08:19 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 14:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 10,841,088 -------- c:\windows\system32\dllcache\wmp.dll
2009-07-13 23:43 286,208 -------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-03 12:09 1,208,832 a------- c:\windows\system32\dllcache\urlmon.dll
2009-07-03 12:09 915,456 a------- c:\windows\system32\wininet.dll
2009-07-03 12:09 915,456 a------- c:\windows\system32\dllcache\wininet.dll
2009-07-03 12:09 206,848 a------- c:\windows\system32\dllcache\occache.dll
2009-07-03 12:09 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-07-03 12:09 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-07-03 12:09 55,296 a------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-07-03 12:09 1,985,536 a------- c:\windows\system32\dllcache\iertutil.dll
2009-07-03 12:09 184,320 a------- c:\windows\system32\dllcache\iepeers.dll
2009-07-03 12:09 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-07-03 12:09 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-07-03 12:09 386,048 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-07-03 06:01 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-25 03:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 03:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 03:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 03:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 03:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 03:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-06-25 03:25 730,112 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-06-25 03:25 147,456 -------- c:\windows\system32\dllcache\schannel.dll
2009-06-25 03:25 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2009-06-21 15:35 1,744 a------- c:\windows\system32\d3d9caps.dat
2009-06-16 19:24 2,180 a------- c:\windows\system32\d3d8caps.dat
2009-06-16 09:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 09:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 09:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 09:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 07:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 07:31 76,288 -------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 09:19 2,066,432 -------- c:\windows\system32\dllcache\mstscax.dll
2009-06-10 09:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 09:13 84,992 -------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 01:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 01:14 132,096 -------- c:\windows\system32\dllcache\wkssvc.dll
2005-12-06 11:56 2,480,641 a------- c:\program files\MyStuff Archive.exe
2003-07-25 20:15 723 a------- c:\program files\INSTALL.LOG
2005-12-06 11:55 1,366,321 ---shr-- c:\windows\systask32l.exe
2005-12-06 11:55 1,366,321 ---shr-- c:\windows\system32\ln32k.exe

============= FINISH: 15:58:23.59 ===============

Attached Files



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#2 728huey

728huey
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  • Local time:09:55 AM

Posted 09 September 2009 - 05:28 PM

I was able to run the Malwarebytes ant-malware program to get most of the virues off my computer, but I noticed that it can't remove the uacinit.dll file from the computer. The Malwarebytes program says it will delete it upon reboot, but It always comes back. I checked in the WINDOWS/system32 folder for this file to remove it manually, but it is not there. I think this is in the root system. How do I get rid of this?

Hello 728huey,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 09 September 2009 - 05:56 PM.


#3 Blade

Blade

    Strong in the Bleepforce


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  • Local time:10:55 AM

Posted 22 September 2009 - 03:36 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#4 teacup61

teacup61

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Posted 27 September 2009 - 06:23 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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