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removing trojan.fakeavalert now cannot reboot


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#1 bmodman

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Posted 06 September 2009 - 12:37 PM

I run windows xp and current norton 2009 antivirus software. PC was infected yesterday with trojan.fakeavalert. I ran a full antivirus scan and norton said that it removed the virus. however it was still active on my pc. i went to symantec support and followed virus removal nstructions listed there.

1- turn off systm restore as virus may be copied there
2- run full system scan
3- if not removed, run full system scan in SAFE MODE

I was attemptng to do step 3.

i went to sysconfig and in the BOOT.INI tab I checked the SAFEBOOT box
then i clicked RESTART

Now all i get is the reboot screen that starts with "We apologze for the inconvenience, but Windows did not start successfully." and then gives options to start in Safe Mode etc. Problem is no matter which option I choose (i have tried all repeatedly) the sytem will not boot and only returns once again to the same screen "We apologize..."

Is this the end of my c as I know it?

Thanks for all help!

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#2 garmanma

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Posted 08 September 2009 - 07:43 PM

Never use safeboot when you're infected

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
All the way down at the bottom of the page
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