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Still no access to internet after removing Total Security


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2 replies to this topic

#1 ceciliaEXPLOSION

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Posted 05 September 2009 - 05:11 PM

I used malwarebytes to remove Total Security from another laptop and I still don't have internet access. As soon as I tried to open IE, it said it's encountered a problem and needs to close. So then I installed Firefox, but the same thing happens :/
Maybe I didn't get all the Total Security files off, but I'm pretty sure I did

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#2 Orange Blossom

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Posted 05 September 2009 - 06:09 PM

I am shifting this topic to the Am I Infected forum for you. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 12 September 2009 - 09:55 AM

If you still need help.
See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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