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Browser redirected and virus software error do not have appropriate permission to access item


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2 replies to this topic

#1 mary0kay

mary0kay

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  • 1 posts
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  • Local time:10:58 AM

Posted 04 September 2009 - 10:36 PM

When I Google something and clink on a website it redirects me to another search site. I have also been getting the error message "Windows cannot specify this path. You do not have appropriate permission to access item.
DDS (Ver_09-07-30.01) - NTFSx86
Run by Emily Katherine at 21:36:13.35 on Fri 09/04/2009
Internet Explorer: 8.0.6001.18813
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3002.1873 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\wpcumi.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Emily Katherine\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mStart Page = hxxp://www.yahoo.com/
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant =
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.5.0.135\IPSBHO.DLL
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Cooliris Plug-In for Internet Explorer: {eaee5c74-6d0d-4aca-9232-0da4a7b866ba} - c:\program files\piclensie\cooliris.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {3437D640-C91A-458f-89F5-B9095EA4C28B} - {04F93351-81D2-4484-9982-0D55DEFFFAE6} - c:\program files\piclensie\cooliris.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} - hxxp://www.facebook.com/controls/contactx.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EAC139A9-D22D-4C29-8D1C-252BE63750F9} - hxxp://www.cooliris.com/shared/plinstll.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.5.0.135\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1005000.087\SymEFA.sys [2009-5-29 310320]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-8-29 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-8-29 108552]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1005000.087\BHDrvx86.sys [2009-5-29 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1005000.087\cchpx86.sys [2009-5-29 482352]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090715.003\IDSvix86.sys [2009-7-17 293424]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-8-29 297752]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.5.0.135\ccSvcHst.exe [2009-5-29 115560]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-23 365952]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-25 101936]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-8-29 908056]
S3 AsAudioDevice_349;AsAudioDevice_349;c:\windows\system32\drivers\AsAudioDevice_349.sys [2009-6-20 16640]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-23 193840]
S3 DrmCAudio;DrmCAudio;c:\windows\system32\drivers\DrmCAudio.sys [2009-6-17 23096]
S3 iTurns;iTurns;c:\windows\system32\drivers\iTurnsDriver.sys [2008-11-28 10704]
S3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\nis\1005000.087\symndisv.sys [2009-5-29 39984]
S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2009-6-15 16640]

=============== Created Last 30 ================

2009-09-04 19:09 <DIR> --d----- c:\program files\tool.exe
2009-09-04 18:34 <DIR> --d----- c:\programdata\Office Genuine Advantage
2009-09-03 22:16 <DIR> --d----- c:\users\emilyk~1\appdata\roaming\Malwarebytes
2009-09-03 22:16 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-03 22:16 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-09-03 22:16 <DIR> --d----- c:\programdata\Malwarebytes
2009-09-03 22:16 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-03 22:16 <DIR> --d----- c:\progra~2\Malwarebytes
2009-09-02 16:00 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-09-02 16:00 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-09-01 16:42 <DIR> --d----- c:\program files\Trend Micro
2009-09-01 16:19 <DIR> --d----- c:\program files\Enigma Software Group
2009-09-01 16:06 528 a------- c:\windows\system32\drivers\kgpfr2.cfg
2009-09-01 16:05 840 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-09-01 15:56 <DIR> --d----- c:\programdata\SITEguard
2009-09-01 15:56 <DIR> --d----- c:\progra~2\SITEguard
2009-09-01 15:51 <DIR> --d----- c:\program files\common files\iS3
2009-09-01 15:51 <DIR> --d----- c:\programdata\STOPzilla!
2009-09-01 15:51 <DIR> --d----- c:\progra~2\STOPzilla!
2009-08-29 19:01 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-08-29 18:59 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-29 18:59 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-08-29 18:59 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-29 18:58 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-08-29 18:58 <DIR> --d----- c:\programdata\AVG Security Toolbar
2009-08-29 18:58 <DIR> --d----- c:\progra~2\AVG Security Toolbar
2009-08-29 18:58 <DIR> --d----- c:\program files\AVG
2009-08-29 18:58 <DIR> --d----- c:\programdata\avg8
2009-08-29 18:58 <DIR> --d----- c:\progra~2\avg8
2009-08-29 18:46 <DIR> --d----- c:\users\emilyk~1\appdata\roaming\AVG8
2009-08-28 08:36 2,048 a------- c:\windows\system32\tzres.dll
2009-08-14 19:28 71,680 a------- c:\windows\system32\atl.dll
2009-08-14 19:28 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-14 19:28 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-14 19:28 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-14 19:28 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-14 19:28 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-14 19:28 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-14 19:28 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-14 19:28 18,432 a------- c:\windows\system32\amcompat.tlb
2009-08-14 19:28 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-14 19:28 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-10 03:16 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-08-10 03:16 97,800 a------- c:\windows\system32\infocardapi.dll
2009-08-10 03:16 622,080 a------- c:\windows\system32\icardagt.exe
2009-08-10 03:16 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-08-10 03:16 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-08-10 03:16 11,264 a------- c:\windows\system32\icardres.dll
2009-08-10 03:16 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-08-10 03:16 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-08-10 03:03 96,760 a------- c:\windows\system32\dfshim.dll
2009-08-10 03:03 282,112 a------- c:\windows\system32\mscoree.dll
2009-08-10 03:03 41,984 a------- c:\windows\system32\netfxperf.dll
2009-08-10 03:02 158,720 a------- c:\windows\system32\mscorier.dll
2009-08-10 03:02 83,968 a------- c:\windows\system32\mscories.dll
2009-08-06 17:05 524,288 a--sh--- C:\ntuser.dat{5da7582d-8178-11de-bff4-001f167ae3a9}.TMContainer00000000000000000002.regtrans-ms
2009-08-06 17:05 524,288 a--sh--- C:\ntuser.dat{5da7582d-8178-11de-bff4-001f167ae3a9}.TMContainer00000000000000000001.regtrans-ms
2009-08-06 17:05 524,288 a--sh--- C:\ntuser.dat{5da75829-8178-11de-bff4-001f167ae3a9}.TMContainer00000000000000000002.regtrans-ms
2009-08-06 17:05 524,288 a--sh--- C:\ntuser.dat{5da75829-8178-11de-bff4-001f167ae3a9}.TMContainer00000000000000000001.regtrans-ms
2009-08-06 17:05 65,536 a--sh--- C:\ntuser.dat{5da7582d-8178-11de-bff4-001f167ae3a9}.TM.blf
2009-08-06 17:05 65,536 a--sh--- C:\ntuser.dat{5da75829-8178-11de-bff4-001f167ae3a9}.TM.blf
2009-08-06 17:05 5,120 a---h--- C:\ntuser.dat.LOG1
2009-08-06 17:05 0 a---h--- C:\ntuser.dat.LOG2
2009-08-06 17:05 262,144 a------- C:\ntuser.dat
2009-08-06 16:56 <DIR> --d--r-- c:\program files\Skype
2009-08-06 16:56 <DIR> --d----- c:\programdata\Skype

==================== Find3M ====================

2009-08-28 07:39 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 07:38 2,153,984 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 07:38 541,696 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 07:38 459,776 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-03 15:07 403,816 a------- c:\windows\system32\OGACheckControl.dll
2009-08-03 15:07 322,928 a------- c:\windows\system32\OGAAddin.dll
2009-08-03 15:07 230,768 a------- c:\windows\system32\OGAEXEC.exe
2009-07-21 16:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 16:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 16:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 15:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-06-24 23:02 51,200 a------- c:\windows\inf\infpub.dat
2009-06-24 23:02 86,016 a------- c:\windows\inf\infstrng.dat
2009-06-20 23:32 86,016 a------- c:\windows\inf\infstor.dat
2009-06-20 13:28 85,504 a------- c:\windows\system32\ff_vfw.dll
2009-06-19 01:11 2,560 a------- c:\windows\_MSRSTRT.EXE
2009-06-15 10:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 10:20 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 10:20 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 07:52 289,792 a------- c:\windows\system32\atmfd.dll
2009-06-14 10:21 256,512 a------- c:\windows\system32\ff_kernelDeint.dll
2009-06-14 10:21 237,056 a------- c:\windows\system32\TomsMoComp_ff.dll
2009-06-14 10:21 60,273 a------- c:\windows\system32\pthreadGC2.dll
2009-06-10 08:31 106 a------- c:\users\emilyk~1\appdata\roaming\wklnhst.dat
2008-10-23 05:05 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 21:36:32.44 ===============

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:10:58 AM

Posted 21 September 2009 - 07:35 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 teacup61

teacup61

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Posted 27 September 2009 - 06:25 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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