Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus blocking all programs (possibly Antivirus Pro 2010)


  • This topic is locked This topic is locked
39 replies to this topic

#1 rstowe

rstowe

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 04 September 2009 - 08:46 PM

When starting the computer normally I get a pop-up saying "mysqladmin.exe - Application Error The instruction at '0x7c901e76' referenced memory at '0x00720000'. The memory could not be 'read'. Click OK to terminate the program."
When I click OK the pop-up closes then reopens, over and over, nothing else loads and I can't get past this to do anything else.

When starting the computer in Last Known Good Configuration or Safe Mode no programs will open (not Malwarebytes, Combofix, IE, Firefox, nothing).
I tried running Malwarebytes from a flash drive but it quits after 5 seconds.
I have a red circle with a white X in the tray and when I click on it I get a pop-up that says "Antivirus Pro 2010: wisdstr.exe - Application Error The instruction at '0x7c9168d7' referenced memory at '0xffffff94'. The memory could not be 'read'. Click
OK to terminate the program.

Thanks for your help

BC AdBot (Login to Remove)

 


#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:04:07 AM

Posted 21 September 2009 - 07:28 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 24 September 2009 - 09:19 PM

I am unable to use any program on the infected computer. I downloaded both versions of the DDS on another computer and transfered them to the desktop of the infected computer. When trying to run either, I get a pop-up stating "Warning Application cannot be executed. The file is infected. Please activate your antivirus software."

Thanks

#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 29 September 2009 - 08:12 PM

Hi rstowe,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :(
Posted Image
m0le is a proud member of UNITE

#5 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 29 September 2009 - 08:35 PM

Hi m0le,

Thank you for your assistance.

Robert

#6 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 29 September 2009 - 08:52 PM

Hi rstowe,

This may take some time to gain access to your PC.

Let's try a direct route and see how we go.

Without any logs we are a bit blind but we will attempt to run a reg file to remove the registry entries and then delete the files that may or may not exist.

What we are trying to do is break down the malware enough that it will start running again in some form.


Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it to your desktop (click file, save as) as fixit.reg In the same open notepad, at the bottom select:(filetype = any).

REGEDIT4

[-HKEY_CURRENT_USER\Software\AV2010]
[-HKEY_CLASSES_ROOT\AppID\{3C40236D-990B-443C-90E8-B1C07BCD4A68}]
[-HKEY_CLASSES_ROOT\AppID\IEDefender.DLL]
[-HKEY_CLASSES_ROOT\CLSID\{FC8A493F-D236-4653-9A03-2BF4FD94F643}]
[-HKEY_CLASSES_ROOT\IEDefender.IEDefenderBHO]
[-HKEY_CLASSES_ROOT\IEDefender.IEDefenderBHO.1]
[-HKEY_CLASSES_ROOT\Interface\{7BC7565C-5062-43CE-8797-DC2C271140A9}]
[-HKEY_CLASSES_ROOT\TypeLib\{705FD64B-2B7B-4856-9337-44CA1DA86849}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FC8A493F-D236-4653-9A03-2BF4FD94F643}]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0012]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0013]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0014]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "Windows Gamma Display"]

NOTICE: This file was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Locate fixit.reg on your Desktop and double-click on it.
You will receive a prompt similar to: "Do you wish to merge the information into the registry?".
Answer "Yes" and wait for a message to appear similar to "Merged Successfully".


Then attempt to delete the following folders and files:

c:\Program Files\AV2010
c:\WINDOWS\system32\IEDefender.dll
c:\WINDOWS\system32\wingamma.exe
c:\Documents and Settings\All Users\Desktop\AV2010.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\AV2010

It is unlikely to let you delete folders but don't worry if it doesn't. The wingamma.exe file should be deleted as a priority. Please let me know how this part goes.

Thanks :(
Posted Image
m0le is a proud member of UNITE

#7 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 30 September 2009 - 10:41 PM

m0le,

I gave it a shot, but when I try to run fixit.reg I get a pop-up saying Registry Editor - Registry editing has been disabled by your administrator. Then when I click OK I get another pop-up saying regedit.exe - Application Error - The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812afb.

I went ahead and tried running the dds again, now it will atleast try to start running. I get a pop-up saying findstr.exe - Application Error - The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812afb. After clicking OK the dds attempts to run, but I get the message "Not enough main memory to complete the sort and the pop-up returns.

Thanks

#8 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,687 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:05:07 AM

Posted 01 October 2009 - 03:20 PM

Wrong topic

Edited by JSntgRvr, 01 October 2009 - 03:21 PM.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#9 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 01 October 2009 - 03:41 PM

Please open notepad and copy and paste the following code into it.

Save it as unhook.inf. Right click on the file and select install.

[Version]
Signature="$Chicago$"

[DefaultInstall]
AddReg=UnhookKey

[UnhookKey]
HKCR, exefile\shell\open\command,,,"""%1"" %*"
HKCR, batfile\shell\open\command,,,"""%1"" %*"
HKCR, comfile\shell\open\command,,,"""%1"" %*"
HKCR, piffile\shell\open\command,,,"""%1"" %*"
HKCR, scrfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\batfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\comfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\exefile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\piffile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\regfile\shell\open\command,,,"regedit.exe ""%1"""
HKLM, Software\CLASSES\scrfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegistryTools,0x00000020,0
HKLM, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegedit,0x00000020,0
HKCU, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegistryTools,0x00000020,0
HKCU, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegedit,0x00000020,0


Let me know how that goes. :(
Posted Image
m0le is a proud member of UNITE

#10 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 01 October 2009 - 06:34 PM

m0le,

I followed your directions, but again no luck. When I tried to install it I got a pop-up saying grpconv.exe - Application Error - The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812afb.

I tried it several more times - sometimes it appears to do nothing, but most often it results it the same pop-up.

Thanks

#11 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 01 October 2009 - 07:12 PM

Please try the file in safe mode.
Posted Image
m0le is a proud member of UNITE

#12 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 01 October 2009 - 08:12 PM

Attempted with the same results.

Thanks

#13 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 02 October 2009 - 06:19 AM

Let's try a different approach then. :(

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop but rename it Iexplore.exe (make sure that it is Iexplorer.exe and not Iexplorer.exe.exe)
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combo-Fix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image
m0le is a proud member of UNITE

#14 rstowe

rstowe
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:04:07 AM

Posted 04 October 2009 - 10:40 PM

When I run ComboFix I get a pop-up saying Rootkit !! ComboFix has detected the presence of rootkit activity and needs to reboot the machine.

I click OK and the computer restarts.

After sitting at the "preparing to run" screen for several minutes it just closes.

Thanks

#15 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:07 AM

Posted 05 October 2009 - 06:45 AM

Did you rename the Combofix file to Iexplorer.exe when you downloaded it?
Posted Image
m0le is a proud member of UNITE




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users