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I think I got a virus


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#1 termonuclearmontoya

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Posted 04 September 2009 - 03:08 PM

Hello, I am having problems with wimdows vista. It get frozen sometimes and I have made lost of mistakes that I am going to mentioned. I ran combofix to get it of a scam named Personal Antivirus that threaten me with a trojan, combofix repaired that problem. However, I am worried of more problems with this computer because I tried to have a new antivirus named Kaspersky, but I could not ran it. The problem is that Kaspersky is still running according to the task manager, even I ended the task and it immediately started again. So in my desperation I downloaded and ran combofix again,but the problem still.

windows defender can not update " error found code 80200053" the file is windows defender KB915597".

I ran spyware ( bell canada) and it got stack(frozen) at C:\Windows\System32\Config\RegBack\SOFTWARE
then I shotdown the computer and started again and I ran the antivirus (bell canada) it has finished, but could not reaad one file and the report said:

Bell Internet Security Services Anti-Virus
Fast Scan Report (04/09/2009 6:26:46 PM)
Master Boot Records and Fixed Disk Boot Sectors
Scanned 1 Master Boot Record(s) for viruses.

Your Master Boot Record(s)/Boot Sector(s) are not infected.

Files
Drive C:\
C:\Program Files\InstallShield Installation Information\{2631C4A0-167B-4332-A46A-8EEEE1D0AD07}\RPS SafeConnect.msi

Some parts of this file could not be scanned because they are password protected. The real-time protection will automatically scan these parts when they are accessed.
Files scanned: 146083
Infected files: 0
Disinfected files: 0
Deleted files: 0
Files unable to scan: 1
Report Summary
Files scanned: 146083
Total infected files: 0
Total disinfected files: 0
Total deleted files: 0
Total files unable to scan: 1
Anti-Virus engine status
Last update: 04/09/2009 5:34:52 PM
Virus definition file: 1252101360

Any help is welcome.

thanks

PD: I saw that some people have problems with windows here in the forums, but I am not going to do anything at least if you recommend me to do so. I do not want to do more mistakes.

Edited by termonuclearmontoya, 04 September 2009 - 05:39 PM.


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#2 garmanma

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Posted 05 September 2009 - 08:13 PM

It is very possible that you were not entirely clean from the first time you were infected

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

---------------------------------
--------------------------------

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
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#3 termonuclearmontoya

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Posted 09 September 2009 - 09:40 AM

Hi Garmanma,
I already did what you told me and I am going to post the log report.
I don't know what is gonig on here in this machine, but it doesn't frozen when I am writing to Bleeping Computers. I'll try other web page to see if it get frozen.

I have another problem and it is that I could not uninstall combofix. When I tried that it said "the system could not find combofix", but I have combofix in the desktop with the name combofix....? ( I have the combofix reports)

this is the report:

Malwarebytes' Anti-Malware 1.40
Database version: 2764
Windows 6.0.6002 Service Pack 2

09/09/2009 10:21:58 AM
mbam-log-2009-09-09 (10-21-58).txt

Scan type: Quick Scan
Objects scanned: 97548
Time elapsed: 4 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I will be waiting for your recommendations.

Thanks a lot for helping me!

After this process I tried to update windows, but the problem still " error code 80200053"

Edited by termonuclearmontoya, 09 September 2009 - 09:48 AM.


#4 garmanma

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Posted 09 September 2009 - 06:38 PM

How did you uninstall Combofix?
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

  • Note: There's a space between Combofix and /
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Run these two scans

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#5 termonuclearmontoya

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Posted 13 September 2009 - 01:21 AM

Hi Garmanma,
First I am very glad that you are guiding me in this ordeal.

The Error code 80200053 for windows defender is still (Windows defender can not update)
The computer got frozen in the process of shut down (sometimes, 1 out of 10 times)

Another thing that I tried was that I downloaded a system update from Lenovo web page, but it did not worked either.

The report of Superaantispyware is:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/13/2009 at 01:25 AM

Application Version : 4.28.1010

Core Rules Database Version : 4096
Trace Rules Database Version: 2036

Scan type : Complete Scan
Total Scan Time : 00:27:59

Memory items scanned : 301
Memory threats detected : 0
Registry items scanned : 6840
Registry threats detected : 0
File items scanned : 30957
File threats detected : 6

Adware.Tracking Cookie
C:\Users\Fernando Montoya\AppData\Roaming\Microsoft\Windows\Cookies\fernando_montoya@atdmt[4].txt
C:\Users\Fernando Montoya\AppData\Roaming\Microsoft\Windows\Cookies\fernando_montoya@atdmt[3].txt
C:\Users\Fernando Montoya\AppData\Roaming\Microsoft\Windows\Cookies\fernando_montoya@atdmt[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@doubleclick[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@advertising[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@atdmt[1].txt


Thanks a lot for your help!

#6 garmanma

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Posted 13 September 2009 - 05:32 PM

Don't worry about the updates until you're clean from any infection

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 termonuclearmontoya

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Posted 14 September 2009 - 10:27 PM

Hi Mark;
I ran DrWeb antivirus in express scan and complete scan. It detect a trojan by express scan which was incurable then moved. however, it did not detect any virus by complete scan antivirus. I have experienced something wierd when I tried to save the DrWeb.csv because the system crash. Later it repair itself " that was that windows said". I reboot the computer, but it is still getting frozen. Thats why I could not save the report as you said.
Another thing that I am trying to do is an attachment of those file, but I couldn't.


In the carpet DrWeb are the folders quarentine and the file Cureit 129 MG
In the quarentine file, I have a small report 1KB size and another of 1024KB named "vaultclientsrv" type "application"(exe), name of signer BELL CANADA. This last file was quarentine by DrWeb antivirus as a possible trojan in the express scan.

Thanks so much,

I'll be waiting for your advice of how to attach the report mention above.

#8 garmanma

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Posted 15 September 2009 - 04:12 PM

In the carpet

??? Do you mean on the Desktop?

In the quarentine file, I have a small report 1KB size and another of 1024KB named "vaultclientsrv" type "application"(exe), name of signer BELL CANADA.

No big deal

I really do not think that you are infected
When you say the system crashes, please describe exactly what it does. Are there any error messages?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 termonuclearmontoya

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Posted 16 September 2009 - 03:54 PM

Hi Garmanma;
Those files were in the desktop. I said to you that the computer crashed because that words were in the screen which turned blue. The message that came out was telling me to look for support with computer services. Then sudenly a window showed up, in a matter of seconds the screen turned black and the computer was frozen. It did not receive orders, so I turned it off and on again. Then I tried to save DrWeb report as you said, but I couldn't. I just have that file in the desktop, but with different name. I do not know how to attach a file to the forum.

I ran ESET NOD32 ANTIVIRUS 4.0.437.0 which had detected 1 virus and it was erased.

I would like to know if I should uninstall SUPERAntivirus, DrWeb, and the ATF-Cleaner?

Thanks for your help.

Fernando

PD:The computer did not frozen again, but it is still slow.

#10 garmanma

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Posted 17 September 2009 - 06:12 PM

I would like to know if I should uninstall SUPERAntivirus, DrWeb, and the ATF-Cleaner?

It will not hurt anything to leave them on there
I use ATF once a week and SAS once a month

I do not know how to attach a file to the forum.

Simply copy and paste it into your next post
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 termonuclearmontoya

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Posted 23 September 2009 - 11:53 AM

Hi Mark,

I just want to say thank you for help; the computer is working very well now. :thumbsup:

Best regards,

Fernando.
PD: I'll keep in touch. It has been the best web page that I found.

#12 garmanma

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Posted 23 September 2009 - 04:52 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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