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Virus help?

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Posted 04 September 2009 - 09:07 AM


I have a Toshiba Satellite running windows xp. Something was downloaded onto my computer and now its acting terribly. System restore has apparently been disabled. SpybotSD and Malbytes refuse to run. I tried downloading another program and it tells me that the administrator doesnt allow it. My internet explorer program doesnt work so ive been transfering programs onto it using a flash drive. The only way im able even to do anything on the computer is through safe mode. If i start normally, it tells me theres an error with viewmgr and then a red circle pops up in the bottom right telling me that windows has detected spyware and needs to download the latest anti-spyware material. Also photo gallery and windows anti-virus installation pop up and tried to download something even though i dont have an active internet connection. Stinger was the only virus app i was able to get working and it didnt seem to solve the problem.

Any help would be greatly appreciated,


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#2 garmanma


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Posted 04 September 2009 - 09:17 PM

See if you can run this

Please download RootRepeal.zip and save it to your Desktop.
alternate download link 1
alternate download link 2
  • Unzip the file on your Desktop or create a new folder on the hard drive called RootRepeal (C:\RootRepeal) and extract it there.
    (click here if you're not sure how to do this. Vista users refer to these instructions.)
  • Disconnect from the Internet as your system will be unprotected while using this tool.
  • Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
    This will ensure more accurate results and avoid common issues that may cause false detections.
  • Click this link to see a list of such programs and how to disable them.
  • Open the RootRepeal folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
  • When the program opens, click the Report tab at the bottom, then click the Scan button.
  • In the Select Scan, dialog which asks What do you want to include in the scan?, check all the boxes.
    • Drivers
    • Files
    • Processes
    • SSDT
    • Stealth Objects
    • Hidden Services
    • Shadow SSDT
  • Click OK.
  • In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
  • The scan can take some time to finish. Do not use the computer while the scan is running.
  • When the scan has completed, a list of files will be generated in the RootRepeal window.
  • Click on the Save Report button and save it as rootrepeal.txt to your desktop.
  • A copy of the report with the date (i.e. RootRepeal report 07-30-09 (17-35-54).txt) is also saved to the root of your system drive (usually C:\).
  • Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
  • Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
[color="green"]Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in [color=blue]safe mode.
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