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Windows Police Pro, redirecting, etc.


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#1 Timputer

Timputer

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Posted 04 September 2009 - 01:45 AM

Hi, I've gone through the forums and have noticed a lot of people have had the same problem with Windows Police Pro/Windows Antivirus Pro popups, as well as google redirects and the inability to run virus protection programs. I am unable to run mbam, ad-aware, or AVG, and often I can't even look through my C:\ folder without it closing down on me. I am unable to follow the steps that involved downloading new programs, because my computer is also not letting me download anything. Whenever I try to download a program I get the error box that says "Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found.....". I have googled some of the .dll and .txt files that I have noticed have been added to my computer recently, but I am cautious about manually deleting the bad ones. Can anyone give me advice on what to do next?

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#2 garmanma

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Posted 04 September 2009 - 09:07 PM

See if you can get this to run

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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