I'm trying to fix my friend's laptop. She managed to get a very serious infection... infestation seems a bit more applicable.
To start with...
The program that's causing trouble (I believe) is Windows Antivirus Pro.
I'm running Windows XP SP2 on a laptop and can't update.
I can't connect to the internet. When I open IE it's simply a blank white page. I installed Firefox using a flash drive but it simply does nothing. It doesn't even open like IE.
I've tried the guide here. That worked all the way up to the point when I actually had to run MBAM. It ran for about 3 seconds. Long enough to "enumerate objects" and then terminated.
I've seen a couple other guides, unfortunately it was made very clear that the instructions were for that specific user. This is the basic reason I'm here. That guide was here.
I can't run many executables.
MBAM still runs for a few seconds.
ComboFix doesn't run.
HijackThis doesn't run.
With a bit of luck Win32kDiag ran and the results are attached.
Also attached is the Log file from Peek.
Also, it had a couple other infections. The only one I remember by name is Total Security Version 4.52. I was easily able to get rid of that though.
I can't think of anything else to add so I hope that's enough to get started.
Again, thanks to anyone that helps.
Edited by slick_rick9009, 04 September 2009 - 02:24 AM.