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Infected with unknown worm

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1 reply to this topic

#1 Jennifermari


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  • 3 posts
  • Local time:02:43 PM

Posted 03 September 2009 - 08:20 PM

I am having these problems with my computer:

1. it restarts itself on its own
2. tapi.nfo error keeps popping up saying it's missing
3. I am unable to open regedit

I have attachted a

Please help me

Attached Files

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#2 Buckeye_Sam


    Malware Expert

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  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:02:43 PM

Posted 04 September 2009 - 03:26 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.

Please download and run Win32kDiag:
Download and run a batch file (peek.bat):
  • Download peek.bat from the download link below and save it to your Desktop.
  • Double-click peek.bat to run it.A black Command Prompt window will appear shortly: the program is running.
  • Once it is finished, copy and paste the entire contents of the Log.txt file it creates as a reply to this post.

Please post the following logs in your next reply:

* Win32kDiag.txt
* Log.txt
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.

Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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