Infected with Smart Virus Eliminator (SVE)

I did a search in Yahoo on Saturday and a pop up window told me I was infected. It wanted me to buy software. I found a program called MalwareBytes that detected and was able to remove a bunch of files that were made by SVE, so the pop up warnings have stopped. However, it seems to be hijacking some of my searches, when I try to go to www.gmail.com I am told, "Internet Explorer cannot display the webpage". Whenever I tried to log into Google, the same message appeared. Now, it won't even let me open www.google.com (I get the same message). Also, I have tried some searches in Yahoo.com. In some cases I click on the URL from something that was found on the topic, and I get a messagae at the top left of my screen that says, "Redirecting, Wait...."

Thanks in advance for your help!! I apprciate it way lots!!!

DDS (Ver_09-07-30.01) - NTFSx86
Run by cdenault at 18:04:58.64 on Thu 09/03/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2000.1082 [GMT -4:00]

AV: Smart Virus Eliminator *On-access scanning enabled* (Updated) {94A22EB6-713B-48EB-BED1-065C2B66E7FB}
AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}
FW: Smart Virus Eliminator *enabled* {967199E5-00F6-46C3-B914-8D3AFF089047}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r205445\stacsv.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
svchost.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgr.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\cdenault\Local Settings\Temporary Internet Files\Content.IE5\OD40V0JU\dds[1].scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.yahoo.com/
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [DellControlPoint] "c:\program files\dell\dell controlpoint\Dell.ControlPoint.exe"
mRun: [USCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [DellConnectionManager] "c:\program files\dell\dell controlpoint\connection manager\Dell.UCM.exe"
mRun: [<NO NAME>]
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellco~1.lnk - c:\program files\dell\dell controlpoint\system manager\DCPSysMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
DPF: {26774F3E-5F15-4883-8394-89146270A8C7} - hxxps://synergy:444/cab/SynergyOfficeAddin.CAB
DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} - hxxp://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
DPF: {3E64AE60-424F-48A2-B831-E4B8E60D680E} - hxxps://synergy:444/cab/SynergyOfficeAddin.CAB
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/51.23/uploader2.cab
DPF: {55CED1E9-6207-4118-8C3A-269BF5443F60} - hxxps://synergy:444/cab/SynergyOfficeAddin.CAB
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {61B50424-63BA-485A-BAEE-957940E67123} - hxxps://synergy:444/cab/SynergyOfficeAddin.CAB
DPF: {69D34285-D01D-4763-8C85-20371E39A646} - hxxp://ea-sql:81/cab/SynergyOfficeAddin.CAB
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CD2BC913-20E7-45C0-AA83-B5F4B8D76398} - hxxps://synergy:444/cab/SynergyOfficeAddin.CAB
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 wvauth

============= SERVICES / DRIVERS ===============

R2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2007-4-19 133968]
R2 buttonsvc32;Dell ControlPoint Button Service;c:\program files\dell\dell controlpoint\DCPButtonSvc.exe [2008-12-29 320800]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-5-22 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-5-22 108392]
R2 Credential Vault Host Control Service;Credential Vault Host Control Service;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostControlService.exe [2009-1-22 808296]
R2 Credential Vault Host Storage;Credential Vault Host Storage;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostStorageService.exe [2009-1-22 20840]
R2 dcpsysmgrsvc;Dell ControlPoint System Manager;c:\program files\dell\dell controlpoint\system manager\DCPSysMgrSvc.exe [2009-2-6 443168]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2008-12-4 226640]
R2 SMManager;Smith Micro Connection Manager Service;c:\program files\dell\dell controlpoint\connection manager\SMManager.exe [2009-3-1 77824]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-5-22 2440120]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-4-3 112128]
R3 cvusbdrv;Broadcom USH CV;c:\windows\system32\drivers\cvusbdrv.sys [2009-4-3 32808]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2009-4-3 244368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-28 102448]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-4-3 110080]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090903.002\NAVENG.SYS [2009-9-3 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090903.002\NAVEX15.SYS [2009-9-3 1323568]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-5-22 23888]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\drivers\nvtsp50.sys --> c:\windows\system32\drivers\NvtSp50.sys [?]

=============== Created Last 30 ================

2009-08-29 12:44 <DIR> --d----- c:\docume~1\cdenault\applic~1\Malwarebytes
2009-08-29 12:44 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-29 12:44 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-29 12:44 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-29 12:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-29 11:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\aab9e

==================== Find3M ====================

2009-07-21 09:40 123,952 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-07-21 09:40 60,800 a------- c:\windows\system32\S32EVNT1.DLL
2009-07-21 09:40 10,563 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-07-21 09:40 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-06-29 12:12 827,392 a------- c:\windows\system32\wininet.dll
2009-06-29 12:12 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-29 12:12 17,408 a------- c:\windows\system32\corpol.dll
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-04-10 11:14 60,744 a------- c:\documents and settings\cdenault\g2mdlhlpx.exe

============= FINISH: 18:05:11.59 ===============

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic