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Windows Police Pro


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3 replies to this topic

#1 ginzaboom

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Posted 03 September 2009 - 05:41 PM

Hoping you can help me with this!

2 days ago I started getting loads of popups and error messages on my computer, and a WINDOWS POLICE PRO message saying I was infected with hundreds of viruses and to buy their antivirus! I didn't of course, knowing it was malware but I can't run any anti-malware programs our even open my anti-virus (mcafee) or many other programs on my computer! I tried following the instructions on your site but it hasn't worked!

In the task manager processes I didn't have the Windowspolicepro.exe files so couldn't end process I did have svchast.exe so ended that one. I was able to find some of the related files and have deleted them form my computer.

I am still however unable to run any of the antimalware programs that should allow me to remove the program and although I no longer have any of the popups I'm obviously still infected!

I appreciate the help!

Ginzaboom :thumbsup:

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#2 garmanma

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Posted 03 September 2009 - 08:20 PM

Welcome to BC

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 ginzaboom

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Posted 04 September 2009 - 02:35 PM

Thanks for replying so quickly!

So here's what happened! I got Rootrepeal saved on my desktop no problem, but as with all the other programs that are supposed to help, when I try to open them a black box opens and closes really fast with nothing written in it and the programs doesn't work!

Hope this can help you help me!

GB

#4 garmanma

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Posted 04 September 2009 - 07:46 PM

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Start a new topic in the HJT forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description of your problem and tell the you could not run the DDS scan
5. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log in your post
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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