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registry is locked Virus closes programs within seconds

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Posted 03 September 2009 - 04:24 PM

Hello all and thank you for taking the time to help me out.
I have a quite challenging problem that I’ve been battling with for a day and a half non stop now. Few days ago my laptop got infected with something and started redirecting the websites and doing all other stuff associated with viruses. I ran a super antivirus which found a few things and deleted them (trogen.droprr was one of them for sure). After restart computer was still acting strange. Tried running Malwarebytes but it would run for about 5 seconds and close out. I’ve read most of the posts regarding fixing Malwarebytes auto termination and none of the techniques helped. Hijackthis runs for a second or two and closes. Once it closes it cannot be reopeded, clicking on executable results in a “… you have not appropriate permissions to access this file” the only way to run hijackthis (or any other registry application after it has been opened once) again is by reinstalling it again (and it will run for a second or two). Renaming the executable doesn’t help. Running in safe mode doesn’t help. Autoruns registry scanner mentioned in one of the posts acts just like Hijack this (works for a few seconds). The only registry scanner that I was able to get to work was Windows Registry Editor 2.0 which has a selectable scans (scan different registries at a time). It scans all of the registries no problem but as soon as it gets to “Windows services” program closes and will not reopen again until reinstalled. In addition, after my first super anti spyware scan and restart windows started displaying error during the startup “tapi.nfo can not be loaded” or something like that (DLL error). I was planning to take this machine to service but after day and a half of fighting and reading postst this fight is now PERSONAL and I have to GET THAT SOB. PLEASE HELP…

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#2 garmanma


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Posted 03 September 2009 - 06:21 PM

Welcome to BC

1. Download Win32kDiag from any of the following locations and save it to your Desktop



2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.

3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.

4. Start a new topic in the HJT forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

5. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log in the new topic with a brief description of what is happening
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why won't my laptop work?

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#3 Orange Blossom

Orange Blossom

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Posted 04 September 2009 - 12:34 AM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/255036/please-help-decode-w5n32d5ag-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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