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PC AntiVirus 2010, closing MBAM, HJT, RootRevealer


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3 replies to this topic

#1 weinberk

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Posted 03 September 2009 - 02:32 PM

Hi gurus!

Long time lurker, first time poster.

A buddy's pc is infected with PC Antivirus 2010. I have tried running the trusty MBAM, even after renaming the installer and the MBAM.exe program (to something random or winlogon.exe as suggested elsewhere). It'll run, but a couple seconds into the quick scan, it dies. Similar things happen with HJT.

I tried running RootRevealer, but it closed after about 30 seconds.

I noticed something interesting. File extensions aren't shown in explorer. I went to tools, in an effort to goto options, but Options isn't listed. It's showing a favorites menu too. Looks like explorer.exe has been replaced??

I was able to run Win32kDiag. Here's the log:

Log file is located at: C:\Documents and Settings\DrunkBob\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB922760\KB922760
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB924496\KB924496
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB925454\KB925454
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB928090\KB928090
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB929338\KB929338
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB931768\KB931768
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB931784\KB931784
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB933566\KB933566
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB937143\KB937143
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB939653\KB939653
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB942615\KB942615
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB944533\KB944533
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB947864\KB947864
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP1B9.tmp\ZAP1B9.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP20A.tmp\ZAP20A.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP27C.tmp\ZAP27C.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP32A.tmp\ZAP32A.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP414.tmp\ZAP414.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP42F.tmp\ZAP42F.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP480.tmp\ZAP480.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Config\Config
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Debug\UserMode\UserMode
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ftpcache\ftpcache
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Cbz\Cbz
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Lib\Lib
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Wave\Wave
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\chsime\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp98\imejp98
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\shared\res\res
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\system32\eventlog.dll
[1] 2004-08-04 06:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)
[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)
[1] 2008-04-13 20:11:53 62464 C:\WINDOWS\system32\eventlog.dll ()
[2] 2008-04-13 20:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

Finished!


Any suggestions? Other diag programs I should (try to) run?

Thank you all to the time you put in here!

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#2 Buckeye_Sam

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Posted 04 September 2009 - 03:13 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 weinberk

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Posted 08 September 2009 - 11:46 AM

Thanks for the reply, but you can close this thread. We gave up an reformatted the sytem.

#4 Buckeye_Sam

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Posted 08 September 2009 - 01:57 PM

Thank you for the follow up reply. :(

This thread will now be closed.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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