Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Outlook Express 6

  • Please log in to reply
2 replies to this topic

#1 Carl Douglass

Carl Douglass

  • Members
  • 4 posts
  • Local time:02:19 AM

Posted 03 September 2009 - 01:25 PM

Over the past two days, I have not been able to access e-mail using Outlook Express 6, which I have used for several years. I have an MSN account, using hotmail as the server, with a username and password.

I get the following error message: "Access to the account was denied. Verfiy that your username and password is correct. Error Number: 998, Code: 800ccc33" I have used the same username (e-mail address) and password for several months and I use them every time I log-in to the 'MyMSN' site. I did not have a username and password set up in Outlook, but I just tried that and it did not work.

What am I missing?

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)


#2 Animal


    Bleepin' Animinion

  • Members
  • 35,905 posts
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:12:19 AM

Posted 03 September 2009 - 03:16 PM

A casual google search for MSN and that error number shows you are not alone with that issue. Seems MSN is having a problem.

A one example as yet unresolved though:


EDIT: Looks like MSN has discontinued the use of OE for MSN Mail and requires you to use Windows Live Mail.

See this fix: http://windowslivehelp.com/solutions/setti...ok-express.aspx

Still investigating, the claim that OE for MSN is no longer supported. But a few posts state that.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)

A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)

"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)

Follow BleepingComputer on: Facebook | Twitter | Google+

#3 Queen-Evie


    Official Bleepin' G.R.I.T.S. (and proud of it)

  • Members
  • 16,485 posts
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:03:19 AM

Posted 03 September 2009 - 06:12 PM

On August 22, I received the following mail:

Dear Windows Live Hotmail Customer,

You are receiving this note because you have used Microsoft Office Outlook, Outlook Express, or Entourage to view your Windows Live HotmailŪ. Microsoft is changing the way these programs access Hotmail e-mail which will require you to take action.

To continue to receive e-mail from your Hotmail account, please select one of the alternative solutions below before September 1, 2009. After this day, new e-mail can only be delivered to your mail programs through the following alternative solutions.

If you use Microsoft Office Outlook to view Hotmail, you can download free Office Outlook Connector to continue accessing your Windows Live Hotmail within Outlook 2003 or 2007. If you're using Outlook 2002, you will need to change the settings on your program to access your Hotmail. Click here to learn more.

If you use Outlook Express to view Hotmail, you can choose to download free Windows Live Mail (recommended) or change the settings on your program to access your Hotmail within Outlook Express. Click here to learn more about your options.

If you use Entourage to view Hotmail, you can change the settings in your program to view your e-mail. Click here to learn more.

Don't know what you're using to view Hotmail? Have more questions? View the FAQ page or visit the Community Forum.

Why is this happening? Outlook, Outlook Express, and Entourage use a legacy communications method (known as the DAV protocol) to access Hotmail. Because the DAV protocol is not optimally suited for programs to access large inboxes such as Hotmail which now provides users ever-growing storage*, new alternatives have been built. Last year, customers asked us to postpone plans to retire the DAV protocol until more options were available. Now that these options (including the POP3 protocol) are available, we are ready to retire the DAV protocol.

Thank you for using Windows Live Hotmail.


Your Windows Live Hotmail Team

*Assumes a reasonable growth rate.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users