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antivirus pro 2010 [Moved]


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#1 cgzipf

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Posted 03 September 2009 - 12:05 PM

I learned today that there is a program on my computer called something like antivirus pro 2010. I had a program like this a couple months ago and removed it easily with malwarebytes. This time, however, when i go to scan my computer with malwarebytes, it says "preparing for scan" and then the window disappears and never returns. I read somewhere to try to rename malwarebytes and then run it, but the same thing happens (the screen disappears when I try to scan my computer).

The only other thing that I have tried to do is remove it in the control panel under add/remove programs. It seems to be a little better, but every now and then a window will pop up and it will act like it is installing antivirus pro 2010. I have been closing it out before it finishes loading.

Also, there is a red circle with a white x icon on the bar at the bottom of the screen. A balloon will popup from whenever the cursor arrow gets near it. It says something about my computer being infected.

Any help would be appreciated. Im not dumb but am vavery inexperience with dealing with stuff like this so please be patient with me. Thanks for your help.

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#2 Orange Blossom

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Posted 03 September 2009 - 10:09 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 03 September 2009 - 11:15 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 cgzipf

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Posted 04 September 2009 - 10:24 AM

Thank you for the response. And thank you for the help.

I went step by step down the list of things you said to do. However, when I went to scan using malwarebytes the timer goes for 14 seconds and the scanner staus area says preparing to scan. Then, the window disappears and never returns. Now if I try to reopen malwarebytes a box comes up that says "windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Any further help would be greatly apprieciated.

Edited by cgzipf, 04 September 2009 - 11:17 AM.





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