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InFected From Downloading Personal Antivirus I Think!!!


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4 replies to this topic

#1 CarleeMay

CarleeMay

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  • Local time:01:12 AM

Posted 03 September 2009 - 11:13 AM

Ok So My Computer has been acting funny for awhile but sometime today someone downloaded personal avtivirus program. Now my computer is just horrible....when clicking internet explorer google pops up but when i try to go to other sites I get this Black page with a big red box saying "Warning Visiting this site may harm your computer.....Then I click proceed and I have to click it like five time....it takes me to my site but sometimes it takes me some other site. I am also getting a yellow line sometime at the top saying a warning and i should click there to pay for personal antivirus so I know it wasn't removed when I tried too. I have done a virus scan...malwarebytes and a Ccleaner scan but still nothing.....Any help woul be great I have all the logs Ready!!! Thanks
Carlee


DDS (Ver_09-07-30.01) - NTFSx86
Run by Carlee Minchin at 10:24:20.68 on 03/09/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.395 [GMT -5:00]

AV: avast! antivirus 4.8.1351 [VPS 090903-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: COMODO Firewall *disabled* {043803A3-4F86-4ef6-AFC5-F6E02A79969B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\system32\Pmxmiced.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Corel\Corel Snapfire Plus\Corel Photo Downloader.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Carlee Minchin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Page =
uStart Page = hxxp://www.google.ca/
uSearch Bar =
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
mSearchAssistant =
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: &Helper: {a77d3539-581d-450c-9e44-a84c415a6172} - c:\windows\system32\msxmlm.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - No File
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.cartoonnetwork.com/games/knd/slamdunk/index.html"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [PMX Daemon] ICO.EXE
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
mRun: [PersonalAV] c:\program files\personalav\PAV.exe
mRun: [Corel Photo Downloader] c:\program files\corel\corel snapfire plus\Corel Photo Downloader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ctvnew~1.lnk - c:\program files\ctv news at work\CTV News at Work.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} - hxxp://www.bebo.com/files/BeboUploader.5.1.4.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {55027008-315F-4F45-BBC3-8BE119764741} - hxxp://static.slide.com/uploader/SlideImageUploader.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5D6F45B3-9043-443D-A792-115447494D24} - hxxp://messenger.zone.msn.com/EN-CA/a-UNO1/GAME_UNO1.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://www.nick.com/common/groove/gx/GrooveAX27.cab
DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - hxxp://carleemay7415.spaces.live.com/PhotoUpload/MsnPUpld.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553550000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5257/mcfscan.cab
DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://walmart.pnimedia.com/upload/activex/v2_0_0_11/PCAXSetupv2.0.0.11.cab?
DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} - hxxps://plugins.valueactive.eu/flashax/iefax.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\carlee~1\applic~1\mozilla\firefox\profiles\wrsedgr1.default\
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\windows\system32\c2mp\npdivx32.dll
FF - HiddenExtension: XUL Cache: {686B7207-E2F0-45F1-A388-F58FDDE96DBB} - c:\documents and settings\carlee minchin\local settings\application data\{686B7207-E2F0-45F1-A388-F58FDDE96DBB}
FF - HiddenExtension: XUL Cache: {5A8B19BC-97FD-445F-A3EC-D149E830E0CB} - c:\documents and settings\dominik\local settings\application data\{5A8B19BC-97FD-445F-A3EC-D149E830E0CB}
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 PEP_HKA;PEP_HKA;c:\windows\system32\drivers\PEP_HKA.sys [2008-1-23 15040]
R0 pepbus;pepbus;c:\windows\system32\drivers\PEPBUS.sys [2008-1-23 16624]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-12-15 114768]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdguard.sys [2008-12-17 132168]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2008-12-17 25160]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-12-15 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2008-12-15 138680]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2008-12-17 715392]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2008-12-15 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2008-12-15 352920]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\drivers\pmxmouse.sys [2007-11-8 18432]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\drivers\pmxusblf.sys [2007-11-8 14336]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-1-12 33752]
S3 pepscsi;pepscsi;c:\windows\system32\drivers\pepscsi.sys [2008-1-23 101192]

=============== Created Last 30 ================

2009-09-03 09:05 404,480 a------- c:\windows\system32\msxmlm.dll
2009-09-03 09:05 <DIR> --d----- c:\program files\common files\Uninstall
2009-08-30 16:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kodak
2009-08-19 20:56 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Socusoft
2009-08-19 20:56 <DIR> --d----- c:\program files\DVD Photo Slideshow Professional
2009-08-12 10:40 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx
2009-08-12 10:40 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-08-08 14:46 1,089,593 -------- c:\windows\system32\dllcache\ntprint.cat
2009-08-08 00:05 <DIR> --d----- C:\cba4fd6706463a1a292f8d7e
2009-08-08 00:05 <DIR> --d----- c:\windows\SxsCaPendDel
2009-08-05 04:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll

==================== Find3M ====================

2009-09-02 08:07 5,018 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-08-26 10:03 179,792 a------- c:\windows\system32\guard32.dll
2009-08-26 10:03 25,160 a------- c:\windows\system32\drivers\cmdhlp.sys
2009-08-26 10:03 132,168 a------- c:\windows\system32\drivers\cmdguard.sys
2009-08-23 11:13 57,232 a------- c:\windows\system32\GDIPFONTCACHEV1.DAT
2009-08-05 04:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-19 08:33 3,597,824 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-19 08:32 6,067,200 a------- c:\windows\system32\dllcache\ieframe.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 14:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 10,841,088 -------- c:\windows\system32\dllcache\wmp.dll
2009-07-13 23:43 286,208 -------- c:\windows\system32\dllcache\wmpdxm.dll
2009-06-29 06:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-06-29 06:07 70,656 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-29 03:35 634,632 a------- c:\windows\system32\dllcache\iexplore.exe
2009-06-29 03:33 2,452,872 a------- c:\windows\system32\dllcache\ieapfltr.dat
2009-06-29 03:33 161,792 a------- c:\windows\system32\dllcache\ieakui.dll
2009-06-25 03:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 03:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 03:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 03:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 03:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 03:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-06-25 03:25 730,112 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-06-25 03:25 301,568 -------- c:\windows\system32\dllcache\kerberos.dll
2009-06-25 03:25 147,456 -------- c:\windows\system32\dllcache\schannel.dll
2009-06-25 03:25 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-06-25 03:25 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2009-06-25 03:25 54,272 -------- c:\windows\system32\dllcache\wdigest.dll
2009-06-24 06:18 92,928 -------- c:\windows\system32\dllcache\ksecdd.sys
2009-06-16 09:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 09:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 09:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 09:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 07:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 07:31 76,288 -------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 09:19 2,066,432 -------- c:\windows\system32\dllcache\mstscax.dll
2009-06-10 09:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 09:13 84,992 -------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 01:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 01:14 132,096 -------- c:\windows\system32\dllcache\wkssvc.dll
2008-09-24 16:33 5,384,109 a------- c:\docume~1\carlee~1\applic~1\consoleclassixsetup.exe
2008-03-05 09:14 47,360 a------- c:\docume~1\carlee~1\applic~1\pcouffin.sys
2008-09-20 16:00 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092020080921\index.dat

============= FINISH: 10:25:09.53 ===============

Attached Files



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#2 CarleeMay

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Posted 04 September 2009 - 01:40 PM

OK I THINK I FIXED IT...BUT THANKS ANYWAY

#3 CarleeMay

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Posted 05 September 2009 - 08:24 PM

NO MY COMPUTER IS STILL NOT WORKING RIGHT PLEASE HELPPPPPPP

#4 SifuMike

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Posted 11 September 2009 - 08:58 PM

Hello Carlee,

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

**********************

Note: If you already have Malwarebytes' Anti-Malware, then update, run it, then do a "Perform Full Scan"

Please download Malwarebytes' Anti-Malware from one of these places:
http://download.cnet.com/Malwarebytes-Anti...&tag=button
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.besttechie.net/mbam/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#5 SifuMike

SifuMike

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Posted 26 September 2009 - 02:11 PM

Due to inactivity, this thread will now be closed.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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