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infected but can't run ANY virus programs HELP


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#1 bbcobb

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Posted 03 September 2009 - 08:09 AM

Tried MalewareBytes, Trend Micro, Pareto, Kaspersky - all start to scan then shut down or say I do not have permission. tried rootRepeal to get reports it did the same thing. Did get something of a report from the Kaspersky online scan.
Started with the debugger 97 error message and Windows police had gotten in my system. Also having a problem with my google searches being redirected.
I had a problem installing the Trend Micro application and a couple of techs helped me- they had me try to install and run the HiJackThis app but it wouldn't run - error about not having permission.
I have Vista Home Premium. This is a new laptop (HP/Compaq Presario) and I am not familar with Vista.
Any and all help will be greatly appreciated!!


Belinda

SOMEONE PLEASE HELP!

Kaspersky reports:
KASPERSKY ONLINE SCANNER 7.0: scan report
Wednesday, September 2, 2009
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Wednesday, September 02, 2009 18:09:48
Records in database: 2740327
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - Critical areas:
C:\Program Files
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
C:\Users\Bo\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
C:\Windows

Scan statistics:
Objects scanned: 135061
Threats found: 2
Infected objects found: 2
Suspicious objects found: 0
Scan duration: 01:33:14


File name / Threat / Threats count
C:\Program Files\Windows Police Pro\windows Police Pro.exe Infected: not-a-virus:FraudTool.Win32.WinAntiVirus.kn 1
C:\Windows\Temp\avpixotgfp.exe Infected: Trojan-Banker.Win32.Bancos.gfs 1

Selected area has been scanned.

KASPERSKY ONLINE SCANNER 7.0: scan report
Wednesday, September 2, 2009
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, September 03, 2009 01:26:56
Records in database: 2741002
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\

Scan statistics:
Objects scanned: 313798
Threats found: 4
Infected objects found: 5
Suspicious objects found: 0
Scan duration: 03:23:47


File name / Threat / Threats count
C:\$RECYCLE.BIN\S-1-5-21-178651078-3403732747-3869061522-1000\$RS03GVG.exe Infected: Trojan-Banker.Win32.Bancos.gfs 1
C:\Program Files\Windows Police Pro\windows Police Pro.exe Infected: not-a-virus:FraudTool.Win32.WinAntiVirus.kn 1
C:\Users\Bo\EJBBTN.exe Infected: Packed.Win32.TDSS.z 1
C:\Users\Bo\iexplore.exe Infected: Worm.Win32.VBNA.fhf 1
C:\Users\Bo\WIOUMU.exe Infected: Packed.Win32.TDSS.z 1

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#2 Budapest

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Posted 06 September 2009 - 06:49 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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