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No Gmail due to Windows Protection Suite


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2 replies to this topic

#1 BDillon

BDillon

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Posted 03 September 2009 - 04:25 AM

I have removed Windows Protection Suite, but I still cannot access gmail. The hijackthis log file is pasted below. Any help would be appreciated, thank you!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:24:02, on 03/09/2009
Platform: Windows XP SP3, v.3264 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.3264)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\COMODO\SafeSurf\cssurf.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iBurst Dashboard V2\DashboardLauncher.exe
C:\Program Files\iBurst Terminal\iBurst_Terminal_UTL.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 74.125.45.100 secure.paysecuresystem.com
O1 - Hosts: 64.86.17.56 google.ae
O1 - Hosts: 64.86.17.56 google.as
O1 - Hosts: 64.86.17.56 google.at
O1 - Hosts: 64.86.17.56 google.az
O1 - Hosts: 64.86.17.56 google.ba
O1 - Hosts: 64.86.17.56 google.be
O1 - Hosts: 64.86.17.56 google.bg
O1 - Hosts: 64.86.17.56 google.bs
O1 - Hosts: 64.86.17.56 google.ca
O1 - Hosts: 64.86.17.56 google.cd
O1 - Hosts: 64.86.17.56 google.com.gh
O1 - Hosts: 64.86.17.56 google.com.hk
O1 - Hosts: 64.86.17.56 google.com.jm
O1 - Hosts: 64.86.17.56 google.com.mx
O1 - Hosts: 64.86.17.56 google.com.my
O1 - Hosts: 64.86.17.56 google.com.na
O1 - Hosts: 64.86.17.56 google.com.nf
O1 - Hosts: 64.86.17.56 google.com.ng
O1 - Hosts: 64.86.17.56 google.ch
O1 - Hosts: 64.86.17.56 google.com.np
O1 - Hosts: 64.86.17.56 google.com.pr
O1 - Hosts: 64.86.17.56 google.com.qa
O1 - Hosts: 64.86.17.56 google.com.sg
O1 - Hosts: 64.86.17.56 google.com.tj
O1 - Hosts: 64.86.17.56 google.com.tw
O1 - Hosts: 64.86.17.56 google.dj
O1 - Hosts: 64.86.17.56 google.de
O1 - Hosts: 64.86.17.56 google.dk
O1 - Hosts: 64.86.17.56 google.dm
O1 - Hosts: 64.86.17.56 google.ee
O1 - Hosts: 64.86.17.56 google.fi
O1 - Hosts: 64.86.17.56 google.fm
O1 - Hosts: 64.86.17.56 google.fr
O1 - Hosts: 64.86.17.56 google.ge
O1 - Hosts: 64.86.17.56 google.gg
O1 - Hosts: 64.86.17.56 google.gm
O1 - Hosts: 64.86.17.56 google.gr
O1 - Hosts: 64.86.17.56 google.ht
O1 - Hosts: 64.86.17.56 google.ie
O1 - Hosts: 64.86.17.56 google.im
O1 - Hosts: 64.86.17.56 google.in
O1 - Hosts: 64.86.17.56 google.it
O1 - Hosts: 64.86.17.56 google.ki
O1 - Hosts: 64.86.17.56 google.la
O1 - Hosts: 64.86.17.56 google.li
O1 - Hosts: 64.86.17.56 google.lv
O1 - Hosts: 64.86.17.56 google.ma
O1 - Hosts: 64.86.17.56 google.ms
O1 - Hosts: 64.86.17.56 google.mu
O1 - Hosts: 64.86.17.56 google.mw
O1 - Hosts: 64.86.17.56 google.nl
O1 - Hosts: 64.86.17.56 google.no
O1 - Hosts: 64.86.17.56 google.nr
O1 - Hosts: 64.86.17.56 google.nu
O1 - Hosts: 64.86.17.56 google.pl
O1 - Hosts: 64.86.17.56 google.pn
O1 - Hosts: 64.86.17.56 google.pt
O1 - Hosts: 64.86.17.56 google.ro
O1 - Hosts: 64.86.17.56 google.ru
O1 - Hosts: 64.86.17.56 google.rw
O1 - Hosts: 64.86.17.56 google.sc
O1 - Hosts: 64.86.17.56 google.se
O1 - Hosts: 64.86.17.56 google.sh
O1 - Hosts: 64.86.17.56 google.si
O1 - Hosts: 64.86.17.56 google.sm
O1 - Hosts: 64.86.17.56 google.sn
O1 - Hosts: 64.86.17.56 google.st
O1 - Hosts: 64.86.17.56 google.tl
O1 - Hosts: 64.86.17.56 google.tm
O1 - Hosts: 64.86.17.56 google.tt
O1 - Hosts: 64.86.17.56 google.us
O1 - Hosts: 64.86.17.56 google.vu
O1 - Hosts: 64.86.17.56 google.ws
O1 - Hosts: 64.86.17.56 google.co.ck
O1 - Hosts: 64.86.17.56 google.co.id
O1 - Hosts: 64.86.17.56 google.co.il
O1 - Hosts: 64.86.17.56 google.co.in
O1 - Hosts: 64.86.17.56 google.co.jp
O1 - Hosts: 64.86.17.56 google.co.kr
O1 - Hosts: 64.86.17.56 google.co.ls
O1 - Hosts: 64.86.17.56 google.co.ma
O1 - Hosts: 64.86.17.56 google.co.nz
O1 - Hosts: 64.86.17.56 google.co.tz
O1 - Hosts: 64.86.17.56 google.co.ug
O1 - Hosts: 64.86.17.56 google.co.uk
O1 - Hosts: 64.86.17.56 google.co.za
O1 - Hosts: 64.86.17.56 google.co.zm
O1 - Hosts: 64.86.17.56 google.com
O1 - Hosts: 64.86.17.56 google.com.af
O1 - Hosts: 64.86.17.56 google.com.ag
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
O4 - HKLM\..\Run: [WG511WLU] C:\Program Files\NETGEAR\WG511\Utility\WG511WLU.exe -hide
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [COMODO SafeSurf] "C:\Program Files\COMODO\SafeSurf\cssurf.exe" -s
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart17.exe
O4 - Global Startup: Dashboard Launcher.lnk = ?
O4 - Global Startup: iBurst_Terminal UTL.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1146725520578
O17 - HKLM\System\CCS\Services\Tcpip\..\{AD3E2CC9-B809-4D13-8324-902AEF416531}: NameServer = 196.46.70.10 196.2.97.234
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll C:\WINDOWS\system32\cssdll32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Google Update Service (gupdate1ca1872d9223dde) (gupdate1ca1872d9223dde) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

--
End of file - 11513 bytes

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#2 Net_Surfer

Net_Surfer

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Posted 19 September 2009 - 05:01 PM

Hello and :( to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


Posted Image
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:(

#3 teacup61

teacup61

    Bleepin' Texan!


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Posted 26 September 2009 - 08:55 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




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