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could someone please look at my log


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3 replies to this topic

#1 johnfm43

johnfm43

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Posted 03 September 2009 - 01:23 AM

ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:50:41 PM, on 9/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Safe mode

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:PROGRA~1McAfeeMSCmcmscsvc.exe
C:WINDOWSExplorer.EXE
c:PROGRA~1mcafee.comagentmcagent.exe
C:WINDOWSsystem32ctfmon.exe
c:PROGRA~1mcafeemscmcuimgr.exe
C:Documents and SettingsDarbie GutierrezDesktopexplorer.exe.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://att.yahoo.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - 0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - (no file)
R3 - URLSearchHook: (no name) - 00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
R3 - URLSearchHook: (no name) - CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:Program FilesMyWebSearchbar2.binMWSSRCAS.DLL
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:Program FilesAskSBarSrchAstt1.binA2SRCHAS.DLL
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:Program FilesMyWebSearchbar2.binMWSSRCAS.DLL
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:Program FilesYahoo!CompanionInstallscpnyt.dll
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:Program FilesAskSBarSrchAstt1.binA2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:Program FilesMyWebSearchbar2.binMWSBAR.DLL
O2 - BHO: Gamevance - {0ED403E8-470A-4a8a-85A4-D7688CFE39A3} - C:Program FilesGamevancegamevancelib32.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:Program FilesLexmark Toolbartoolband.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll (file missing)
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:program filesmcafeespamkillermcapfbho.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:PROGRA~1Yahoo!Commonyiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:WINDOWSSystem32DLADLASHX_W.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre6binssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: &Helper - {A77D3539-581D-450C-9E44-A84C415A6172} - C:WINDOWSsystem32msxmlm.dll (file missing)
O2 - BHO: Google Audio Helper - {B613E1B7-BA47-4D8E-8D7F-302C3FAD88EF} - %SystemRoot%system32apphelph3.dll (file missing)
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:Program FilesWindows Live Toolbarmsntb.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O2 - BHO: Gamevance Text - {F02FABCB-92DD-475A-98AF-14217BD50746} - C:Program FilesGamevancegvtl.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:Program FilesAskSBarbar1.binASKSBAR.DLL
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:Program FilesYahoo!browserYSidebarIEBHO.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:Program FilesWindows Live Toolbarmsntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpnyt.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:Program FilesAskSBarbar1.binASKSBAR.DLL
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:Program FilesMyWebSearchbar2.binMWSBAR.DLL
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:Program FilesLexmark Toolbartoolband.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM..Run: [ehTray] C:WINDOWSehomeehtray.exe
O4 - HKLM..Run: [igfxtray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [igfxhkcmd] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [igfxpers] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [DMXLauncher] C:Program FilesDellMedia ExperienceDMXLauncher.exe
O4 - HKLM..Run: [ISUSPM Startup] "C:Program FilesCommon FilesInstallShieldUpdateServiceisuspm.exe" -startup
O4 - HKLM..Run: [ISUSScheduler] "C:Program FilesCommon FilesInstallShieldUpdateServiceissch.exe" -start
O4 - HKLM..Run: [MSKDetectorExe] C:PROGRA~1McAfeeSPAMKI~1MSKDetct.exe /startup
O4 - HKLM..Run: [DLA] C:WINDOWSSystem32DLADLACTRLW.EXE
O4 - HKLM..Run: [MSKAGENTEXE] C:PROGRA~1McAfeeSPAMKI~1MskAgent.exe
O4 - HKLM..Run: [YBrowser] C:PROGRA~1Yahoo!browserybrwicon.exe
O4 - HKLM..Run: [Adobe Photo Downloader] "C:Program FilesAdobePhotoshop Album Starter Edition3.0Appsapdproxy.exe"
O4 - HKLM..Run: [TkBellExe] "C:Program FilesCommon FilesRealUpdate_OBrealsched.exe" -osboot
O4 - HKLM..Run: [FaxCenterServer] "C:Program FilesLexmark Fax Solutionsfm3032.exe" /s
O4 - HKLM..Run: [LifeCam] "C:Program FilesMicrosoft LifeCamLifeExp.exe"
O4 - HKLM..Run: [MMTray] "C:Program FilesMusicmatchMusicmatch Jukeboxmm_tray.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe"
O4 - HKLM..Run: [dscactivate] "C:Program FilesDell Support Centergs_agentcustomdsca.exe"
O4 - HKLM..Run: [MimBoot] C:PROGRA~1MUSICM~1MUSICM~3mimboot.exe
O4 - HKLM..Run: [DellSupportCenter] "C:Program FilesDell Support Centerbinsprtcmd.exe" /P DellSupportCenter
O4 - HKLM..Run: [C:Program FilesWinDefender 2008Uninstall.exe" --install] C:Program FilesWinDefender 2008Uninstall.exe" --install
O4 - HKLM..Run: [C:Documents and SettingsDarbie GutierrezDesktopWinDefender2008Setup.exe" --install] C:Documents and SettingsDarbie GutierrezDesktopWinDefender2008Setup.exe" --install
O4 - HKLM..Run: [MyWebSearch Plugin] rundll32 C:PROGRA~1MYWEBS~1bar2.binM3PLUGIN.DLL,UPF
O4 - HKLM..Run: [MyWebSearch Email Plugin] C:PROGRA~1MYWEBS~1bar2.binmwsoemon.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [Monitor] "C:Program FilesLeapFrogLeapFrog ConnectMonitor.exe"
O4 - HKLM..Run: [mcagent_exe] C:Program FilesMcAfee.comAgentmcagent.exe /runkey
O4 - HKLM..Run: [lxdnmon.exe] "C:Program FilesLexmark 2600 Serieslxdnmon.exe"
O4 - HKLM..Run: [lxdnamon] "C:Program FilesLexmark 2600 Serieslxdnamon.exe"
O4 - HKLM..Run: [Gamevance] C:Program FilesGamevancegamevance32.exe a
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKLM..Run: [My Web Search Bar Search Scope Monitor] "C:PROGRA~1MYWEBS~1bar2.binm3SrchMn.exe" /m=2 /w /h
O4 - HKLM..Run: [Hot Wheels® Turbo Driver™ Watcher] C:Documents and SettingsDarbie GutierrezDesktopHot WheelsHotwheelsWatcher.exe
O4 - HKLM..Run: [TurboKey] C:Program FilesRace The World ™turbokey.exe
O4 - HKLM..Run: [PersonalAV] C:Program FilesPersonalAVpav.exe
O4 - HKLM..Run: [VoloMedia Service] "C:Program FilesVoloMediaVoloMedia ServiceVoloMediaService.exe"
O4 - HKLM..Run: [KernelFaultCheck] %systemroot%system32dumprep 0 -k
O4 - HKLM..RunOnce: [IERESETATTRIB] %SystemRoot%system32cmd.exe /d /q /c %SystemRoot%system32ieudinit.exe -ResetFileAttributes
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [MsnMsgr] "C:Program FilesMSN MessengerMsnMsgr.Exe" /background
O4 - HKCU..Run: [Yahoo! Pager] "C:PROGRA~1Yahoo!MESSEN~1YAHOOM~1.EXE" -quiet
O4 - HKCU..Run: [DellSupport] "C:Program FilesDellSupportDSAgnt.exe" /startup
O4 - HKCU..Run: [updateMgr] "C:Program FilesAdobeAcrobat 7.0ReaderAdobeUpdateManager.exe" AcRdB7_0_8
O4 - HKCU..Run: [DellSupportCenter] "C:Program FilesDell Support Centerbinsprtcmd.exe" /P DellSupportCenter
O4 - HKCU..Run: [ieupdate] "C:WINDOWSsystem32ieexplorer32.exe"
O4 - HKCU..Run: [MyWebSearch Email Plugin] C:PROGRA~1MYWEBS~1bar1.binmwsoemon.exe
O4 - HKCU..RunOnce: [Shockwave Updater] C:WINDOWSsystem32AdobeSHOCKW~1SWHELP~1.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; FunWebProducts; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727)" -"http://theclonewars.cartoonnetwork.com/games/game_02_ext.html"
O4 - HKUSS-1-5-18..RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: $McRebootA5E6DEAA56$.lnk = C:WINDOWSsystem32cmd.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:Program FilesMicrosoft OfficeOffice10OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:Program FilesNikonPictureProjectNkbMonitor.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=Zuxdm265YYUS
O8 - Extra context menu item: &Windows Live Search - res://C:Program FilesWindows Live Toolbarmsntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~4Office10EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:Program FilesWindows Live ToolbarComponentsen-usmsntabres.dll.mui/229?0b826ff839524cc1883c7c6f02bdc5d5
O8 - Extra context menu item: Open in new foreground tab - res://C:Program FilesWindows Live ToolbarComponentsen-usmsntabres.dll.mui/230?0b826ff839524cc1883c7c6f02bdc5d5
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:program filesmcafeespamkillermcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:program filesmcafeespamkillermcapfbho.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:PROGRA~1Yahoo!Commonyiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: SEAGULL J Walk Secure Java Client 3_3C12 - http://chw-pcw-001.chw.edu/jwalk/jwalk_secure_ie.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:Program FilesYahoo!CommonYinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.38.31/ttinst.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O20 - Winlogon Notify: routew - routew.dll (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:Program FilesDellSupportbrkrsvc.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:Program FilesCommon FilesEPSONEBAPIeEBSVC.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:Program FilesCommon FilesEPSONEBAPISAgent2.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: KwinzySrch Service - Unknown owner - C:Documents and SettingsAll UsersApplication DataKwinzySrchkwinzy135.exe
O23 - Service: LeapFrog Connect Device Service - Unknown owner - C:Program FilesLeapFrogLeapFrog ConnectCommandService.exe
O23 - Service: lxdnCATSCustConnectService - Lexmark International, Inc. - C:WINDOWSSystem32spoolDRIVERSW32X863lxdnserv.exe
O23 - Service: lxdn_device - - C:WINDOWSsystem32lxdncoms.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:Program FilesCommon FilesMotiveMcciCMService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:PROGRA~1McAfeeMSCmcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:PROGRA~1COMMON~1mcafeemnamcnasvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:PROGRA~1McAfeeVIRUSS~1mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:PROGRA~1McAfeeVIRUSS~1mcsysmon.exe (file missing)
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:PROGRA~1McAfeeSPAMKI~1MSKSrvr.exe
O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:PROGRA~1MYWEBS~1bar2.binmwssvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:Program FilesIntelPROSetWiredNCSSyncNetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:Program FilesDell Support Centerbinsprtsvc.exe

--
End of file - 15955 bytes

I am having an issue with an infection that will only allow me to work in safe mode. everytime that I log in and attempt to download Malawarebyte. It just locks up and many time it gives me the blue screen of death.
Help as to what I can do. I can run AVG in safe mode but cannot run Malawarebyte. I do have a hijack log if that would help someone help me.
Thanks Johnfm43

I have a virus that will not allow me to use my computer in regular mode. I can only do things in the safe mode. I am running windows XP. I have run AVG and have several items that are locked and not able to scan them. Everytime that I try to load and run Malawarebyte the computer displays the blue screen of death.

To avoid confusion, I have merged three topics into one post. ~ OB

Edited by Orange Blossom, 04 September 2009 - 06:05 PM.


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#2 johnfm43

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Posted 04 September 2009 - 07:52 PM

i am still looking for help from someone. Thanks

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 04 September 2009 - 08:34 PM.


#3 thcbytes

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Posted 18 September 2009 - 03:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#4 teacup61

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Posted 27 September 2009 - 06:33 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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