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Infected with spyware (PC Antispyware 2010)


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#1 hOMELESSpIZZA

hOMELESSpIZZA

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  • Local time:08:42 PM

Posted 02 September 2009 - 11:56 PM

In my taskbar I have a red circle with a white x inside of it. Every minute I get a popup from the "red X" that says "your computer is infected. windows has detected spyware infection. If i click it, it will begin downloading to my computer, but when it finishes and I try to open it, it says "there was an error and it must close." I have tried every antivirus/antispyware to remove it in regular mode and safe mode. There are always trojans and spyware these anti's say they remove, yet everytime i restart my computer the "red x" is still there and the popup occurs. Thanks for your help.

DDS (Ver_09-07-30.01) - NTFSx86
Run by Anthony6 at 21:34:30.68 on Wed 09/02/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.481 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\GameSpot\DownloadManager_Win32.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\sys32_nov.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\RocketDock\RocketDock.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Anthony6\sys32_nov.exe
C:\Documents and Settings\Anthony6\sys32_nov.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\GameSpot\GDM_TrayApp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\braviax.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Java\jre1.5.0_09\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Anthony6\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com
mSearchAssistant = hxxp://www.google.com
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
mWinlogon: Userinit=c:\windows\system32\userinit.exe,userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [RocketDock] "c:\windows\bricopacks\vista inspirat 2\rocketdock\RocketDock.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [sys32_nov] c:\documents and settings\anthony6\sys32_nov.exe
uRun: [braviax]
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1103472 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.13) Gecko/2009073022 Firefox/3.0.13" -"http://g1.racerinc.com/realm/vsmc/game/slots_04_t7/slots_04_t7.php?WhatUID=6518283287‏=vsmc〈=en&gm=slots_04_t7"
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [cmonitor]
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [sys32_nov] c:\windows\system32\sys32_nov.exe
mRun: [Regedit32] c:\windows\system32\regedit.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_09\bin\jusched.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [braviax]
StartupFolder: c:\docume~1\anthony6\startm~1\programs\startup\gamesp~1.lnk - c:\program files\gamespot\GDM_TrayApp.exe
StartupFolder: c:\docume~1\anthony6\startm~1\programs\startup\rocket~1.lnk - c:\windows\bricopacks\vista inspirat 2\rocketdock\RocketDock.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
Trusted Zone: adobe.com\www
Trusted Zone: busdrivergame.com\www
Trusted Zone: opera.com\www
Trusted Zone: soft32.com\www
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: RaptisoftGameLoader - hxxp://www.miniclip.com/haphazard/raptisoftgameloader.cab
DPF: {0835BC90-6ABC-4F52-A103-4FC3A61F2C33} - hxxp://www.albatross18.com/season2/cabs/A18X.ocx
DPF: {08EE4BCE-527E-4760-B11A-B829415E9103} - hxxp://simgolf.ea.com/teleport/simgolf/MaxisGolfTeleX.cab
DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/download/ipixx.cab
DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} - hxxp://gsn.worldwinner.com/games/v46/shared/FunGamesLoader.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxp://a516.g.akamai.net/f/516/25175/7d/runaware.download.akamai.com/25175/citrix/wficat-no-eula.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} - hxxp://www.worldwinner.com/games/v50/pool/pool.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-150-windows-i586.cab
DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.5/installer.exe
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-150-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
DPF: {DA80E089-4648-43D5-93B4-7F37917084E6} - hxxp://candystand.com/assets/activex/virtools/CacheManager.CAB
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://games.pogo.com/online2/pogo/insaniquarium/popcaploader_v6.cab
DPF: {E13F1132-4CA0-4005-84D3-51406E27D269} - hxxp://www.shockwave.com/content/thinktanks/BTDownloadCtrl.cab
DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} - hxxp://mvnet.xlontech.net/qm/fox/06071909/qsp2ie06071909.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: adsrol - adsrol.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: conmui - conmui.dll
Notify: dms869 - dms869.dll
Notify: dssils - dssils.dll
Notify: igfxcui - igfxdev.dll
Notify: jpiclt1 - jpiclt1.dll
AppInit_DLLs: cru629.dat
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 nwprovau

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\anthony6\applic~1\mozilla\firefox\profiles\hwcvld6y.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www1.yoog.com/search.php?q=
FF - prefs.js: browser.search.selectedEngine - Yoog Search
FF - prefs.js: browser.startup.homepage - hxxp://google.com/|http://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://www1.yoog.com/search.php?q=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\anthony6\application data\move networks\plugins\npqmp071500000347.dll
FF - plugin: c:\documents and settings\anthony6\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJPI150_09.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {53CDD84B-3711-40B2-9FC8-60F03D0EA7B9} - c:\documents and settings\anthony6\local settings\application data\{53CDD84B-3711-40B2-9FC8-60F03D0EA7B9}

---- FIREFOX POLICIES ----
FF - user.js: browser.search.defaultenginename - Yoog Search
FF - user.js: browser.search.defaulturl - hxxp://www1.yoog.com/search.php?q=
FF - user.js: browser.search.selectedEngine - Yoog Search
FF - user.js: keyword.URL - hxxp://www1.yoog.com/search.php?q=
FF - user.js: keyword.enabled - true
FF - user.js: google.toolbar.linkdoctor.enabled - false

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-9-2 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-9-2 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-9-2 108552]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-8-5 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-8-5 74480]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-9-2 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-9-2 297752]
R2 DNADownloader;DNADownloader;c:\program files\gamespot\DownloadManager_Win32.exe [2007-7-9 708608]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-5-2 24652]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-8-5 7408]
S3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2006-4-14 112384]
S3 TukarooNT;TukarooNT;c:\windows\system32\drivers\tukaroont.sys --> c:\windows\system32\drivers\TukarooNT.sys [?]

=============== Created Last 30 ================

2009-09-02 21:10 11,264 a------- c:\windows\system32\braviax.exe
2009-09-02 21:07 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-09-02 20:58 192,381 a------- c:\windows\system32\wisdstr.exe
2009-09-02 20:58 146 a------- c:\documents and settings\anthony6\delself.bat
2009-09-02 17:38 <DIR> --d----- c:\windows\ServicePackFiles
2009-09-02 16:56 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-09-02 16:54 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-09-02 16:54 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-09-02 16:54 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-09-02 16:53 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-09-01 23:01 <DIR> --d----- c:\docume~1\anthony6\applic~1\Malwarebytes
2009-09-01 23:00 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-01 23:00 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-09-01 23:00 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-01 23:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-01 20:37 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-09-01 20:16 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx
2009-09-01 20:08 655,872 -------- c:\windows\system32\dllcache\mstscax.dll
2009-09-01 19:48 <DIR> --d----- c:\program files\AVG
2009-09-01 19:48 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-09-01 18:35 <DIR> --d----- c:\docume~1\anthony6\applic~1\AVG8
2009-09-01 17:12 120 a------- c:\windows\Aducipa.dat
2009-09-01 16:55 94,016 a------- c:\windows\system32\dllcache\agp440.sys
2009-09-01 16:55 29,216 a------- c:\windows\system32\sys32_nov.exe
2009-09-01 16:55 29,216 a------- c:\documents and settings\anthony6\sys32_nov.exe
2009-08-21 02:29 1,324,032 a------- c:\windows\system32\31b6ae4f-b4d2-4f16-eb84-562f56cd2cd9.dll
2009-08-05 02:11 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll

==================== Find3M ====================

2009-09-01 17:03 30,096 a------- c:\docume~1\anthony6\applic~1\wklnhst.dat
2009-09-01 11:06 101,239 a------- c:\windows\system32\7a410e28-4046-80d4-f5f4-367369e66cd7.exe
2009-08-05 02:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 11:55 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 11:55 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 10:08 286,720 -------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 10:08 5,537,792 -------- c:\windows\system32\dllcache\wmp.dll
2009-07-10 06:42 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-06-22 04:49 117,248 a------- c:\windows\system32\mqtgsvc.exe
2009-06-22 04:49 19,968 a------- c:\windows\system32\mqbkup.exe
2009-06-22 04:49 117,248 -------- c:\windows\system32\dllcache\mqtgsvc.exe
2009-06-22 04:49 19,968 -------- c:\windows\system32\dllcache\mqbkup.exe
2009-06-22 04:49 4,608 a------- c:\windows\system32\mqsvc.exe
2009-06-22 04:49 4,608 -------- c:\windows\system32\dllcache\mqsvc.exe
2009-06-22 04:48 91,776 -------- c:\windows\system32\dllcache\mqac.sys
2009-06-07 20:15 71,232 a------- c:\docume~1\anthony6\applic~1\GDIPFONTCACHEV1.DAT
2009-06-05 00:42 655,872 a------- c:\windows\system32\mstscax.dll
2006-02-15 18:25 774,144 ac------ c:\program files\RngInterstitial.dll
2006-01-28 21:51 56 ---shr-- c:\windows\system32\3C523D39C4.sys
2006-03-24 18:51 56 ---shr-- c:\windows\system32\72510C3ADD.sys
2006-03-24 18:53 3,506 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 21:35:20.04 ===============

Attached Files



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#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


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  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:10:42 PM

Posted 04 September 2009 - 11:57 AM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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