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A little help please


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2 replies to this topic

#1 fwbdave

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Posted 02 September 2009 - 11:52 PM

This is my daughters Lap Top, Acer Vita Media. I cant open Spybot, I cant change windows security, I can open Malaware. I had to rename it but I did run a scan. I cannot run HJT or DDS. Neither will open. DDS is just garbeled junk on a note pad and HJT just sits there and never opens. I did get rootrepeal to open also. She had the PersonalAV virus on there and I got it off with Malaware but now every time I reboot I have to go to Safemode and run Malaware after that I can log on, sometimes. After logging on I have to run Malaware again and I always get the same malaware and it always deletes it with no problem.

But after logging on Avast catches this C:Windowssystem32DriversUACiptxdxefip.sys Rootkit:hidden file and also C:Windowssystem32driversUACiptxdxefip.sys hidden services.

This rootkot/virus/malaware keeps coming back over and over again.

Here is the RootRepeal report:
ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/09/02 18:30
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP2
==================================================

Drivers
-------------------
Name: dump_dumpata.sys
Image Path: C:WindowsSystem32Driversdump_dumpata.sys
Address: 0x864DA000 Size: 45056 File Visible: No Signed: -
Status: -

Name: dump_msahci.sys
Image Path: C:WindowsSystem32Driversdump_msahci.sys
Address: 0x864E5000 Size: 40960 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:Windowssystem32driversrootrepeal.sys
Address: 0x85FE1000 Size: 49152 File Visible: No Signed: -
Status: -

Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!

Stealth Objects
-------------------
Object: Hidden Module [Name: UACkbewcxtcob.dll]
Process: svchost.exe (PID: 588) Address: 0x10000000 Size: 65536

==EOF==

And here is Malawares:
Malwarebytes' Anti-Malware 1.36
Database version: 2118
Windows 6.0.6002 Service Pack 2

9/2/2009 8:51:01 PM
mbam-log-2009-09-02 (20-51-01).txt

Scan type: Quick Scan
Objects scanned: 78812
Time elapsed: 3 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINESOFTWAREUAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I am going to try to download HJT again and try to run it........Thanks for your help and time.....David

OK with a little coaxing I got a HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:10:01 PM, on 9/2/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:Windowssystem32taskeng.exe
C:Windowssystem32Dwm.exe
C:WindowsExplorer.EXE
C:Program FilesWindows DefenderMSASCui.exe
C:WindowsRtHDVCpl.exe
C:AcerEmpowering TechnologyeDataSecurityeDSLoader.exe
C:Program FilesAcerAcer ArcadePCMService.exe
C:Program FilesLaunch ManagerLManager.exe
C:Program FilesApoint2KApoint.exe
C:WindowsSystem32igfxtray.exe
C:WindowsSystem32hkcmd.exe
C:WindowsSystem32igfxpers.exe
C:Program FilesBillP StudiosWinPatrolWinPatrol.exe
C:Program FilesAlwil SoftwareAvast4ashDisp.exe
C:Program FilesMicrosoft OfficeOffice12GrooveMonitor.exe
C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:Windowssystem32igfxsrvc.exe
C:Program FilesApoint2KApMsgFwd.exe
C:UserslizardAppDataLocalTempRtkBtMnt.exe
C:Program FilesApoint2KApntex.exe
C:Windowssystem32igfxext.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesWindows Media Playerwmpnscfg.exe
C:UserslizardAppDataLocalTempTemp1_HiJackThis.zipHijackThis.exe
C:Windowssystem32DllHost.exe

R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://en.us.acer.yahoo.com
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://en.us.acer.yahoo.com
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:PROGRA~1SPYBOT~1SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:PROGRA~1MICROS~2Office12GRA8E1~1.DLL
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:Windowssystem32ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier5.2.4204.1700swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:Program FilesGoogleGoogle ToolbarComponentfastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
O4 - HKLM..Run: [Windows Defender] %ProgramFiles%Windows DefenderMSASCui.exe -hide
O4 - HKLM..Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM..Run: [eDataSecurity Loader] C:AcerEmpowering TechnologyeDataSecurityeDSloader.exe
O4 - HKLM..Run: [PCMService] "C:Program FilesAcerAcer ArcadePCMService.exe"
O4 - HKLM..Run: [LManager] C:PROGRA~1LAUNCH~1LManager.exe
O4 - HKLM..Run: [Apoint] C:Program FilesApoint2KApoint.exe
O4 - HKLM..Run: [Acer Product Registration] "C:Program FilesAcer RegistrationACE1.exe" /startup
O4 - HKLM..Run: [IgfxTray] C:Windowssystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:Windowssystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:Windowssystem32igfxpers.exe
O4 - HKLM..Run: [WinPatrol] C:Program FilesBillP StudiosWinPatrolwinpatrol.exe -expressboot
O4 - HKLM..Run: [avast!] C:PROGRA~1ALWILS~1Avast4ashDisp.exe
O4 - HKLM..Run: [RoxWatchTray] "C:Program FilesCommon FilesRoxio Shared9.0SharedCOMRoxWatchTray9.exe"
O4 - HKLM..Run: [GrooveMonitor] "C:Program FilesMicrosoft OfficeOffice12GrooveMonitor.exe"
O4 - HKCU..Run: [swg] "C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe"
O4 - HKUSS-1-5-19..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-19..Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:Windowssystem32GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2Office12EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03binssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~2Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~2Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2Office12REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:PROGRA~1MICROS~2Office12GR99D3~1.DLL
O20 - AppInit_DLLs: C:PROGRA~1GoogleGOOGLE~4GOEC62~1.DLL eNetHook.dll
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:AcerALaunchALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:Program FilesCommon FilesAutodesk SharedServiceAdskScSrv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashWebSv.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:Program FilesAcerAcer ArcadeKernelTVCLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:Program FilesAcerAcer ArcadeKernelTVCLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe (file missing)
O23 - Service: CyberLink Media Library Service - Cyberlink - C:Program FilesAcerAcer ArcadeKernelCLML_NTServiceCLMLServer.exe
O23 - Service: dlcj_device - Unknown owner - C:Windowssystem32dlcjcoms.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:AcerEmpowering TechnologyeDataSecurityeDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:AcerEmpowering TechnologyeLockServiceeLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:AcerEmpowering TechnologyeNeteNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:AcerEmpowering TechnologyeRecoveryeRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:AcerEmpowering TechnologyeSettingsServicecapuserv.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:Program FilesGoogleGoogle Desktop SearchGoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver1050Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:AcerMobility CenterMobilityService.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:Program FilesRoxioDigital Home 9RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:Program FilesRoxioDigital Home 9RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:Program FilesCommon FilesRoxio Shared9.0SharedCOMRoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:Program FilesCommon FilesRoxio Shared9.0SharedCOMRoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:Program FilesCommon FilesRoxio Shared9.0SharedCOMRoxWatch9.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Unknown owner - C:Program FilesSpybot - Search & DestroySDWinSec.exe (file missing)
O23 - Service: ePower Service (WMIService) - acer - C:AcerEmpowering TechnologyePowerePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:Windowssystem32DRIVERSxaudio.exe

--
End of file - 10417 bytes

Merged posts. ~ OB

Edited by Orange Blossom, 04 September 2009 - 12:13 PM.


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#2 thcbytes

thcbytes

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Posted 18 September 2009 - 03:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

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#3 teacup61

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Posted 27 September 2009 - 06:32 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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