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Connection to the Internet Very slow


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#1 Airmax90

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Posted 02 September 2009 - 07:43 PM

Hello,
I recently been having issues with my internet connection being very slow. I ran a Malewarebytes scan and found that I had a Trojan infect my computer. But now I can't connect to microsoft web site and any anti virus sites. All my applications on my PC run fine it's just when I connect to the internet that things tend to really slow down (no window pop-ups). Please help.

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#2 quietman7

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Posted 03 September 2009 - 09:19 PM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Please download and scan with the McAfee Avert Stinger Conficker Removal Tool - alternate download.

Please download Norman Malware Cleaner and save to your desktop.
alternate download link
  • Be sure to print out the instructions provided on the same page.
  • Restart your computer in "Safe Mode".
  • Double-click on Norman_Malware_Cleaner.exe to start the program.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot and run the tool again to ensure that all infections are removed.
  • After the scan has finished, a log file with the date (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.

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#3 Airmax90

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Posted 06 September 2009 - 01:25 PM

Malwarebytes' Anti-Malware 1.40
Database version: 2713
Windows 5.1.2600 Service Pack 2

8/29/2009 4:44:15 PM
mbam-log-2009-08-29 (16-44-15).txt

Scan type: Quick Scan
Objects scanned: 95419
Time elapsed: 3 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{4d25f920-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4d25f923-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4d25f921-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4d25f921-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4d25f921-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4d25f924-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.

#4 Airmax90

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Posted 06 September 2009 - 02:46 PM

Ran the Norman Malware in safe mode and after I rebooted it's trying to make me do a windows update

#5 quietman7

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Posted 06 September 2009 - 03:14 PM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

The database in your previous log shows 2713. Last I checked it was 2747.

If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#6 Airmax90

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Posted 06 September 2009 - 03:36 PM

I ran Ashampoo scan as well and found 2 infections that are Quarantined. I'm also running a Malware at the moment, I've also updated it.

#7 Airmax90

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Posted 06 September 2009 - 04:00 PM

Malwarebytes' Anti-Malware 1.40
Database version: 2749
Windows 5.1.2600 Service Pack 3

9/6/2009 5:58:58 PM
mbam-log-2009-09-06 (17-58-58).txt

Scan type: Full Scan (C:\|)
Objects scanned: 132256
Time elapsed: 23 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 quietman7

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Posted 06 September 2009 - 04:17 PM

How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?
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#9 Airmax90

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Posted 06 September 2009 - 05:59 PM

Thanks my computer runs much better now. :thumbsup: Thanks again for the help. Is it normal to have 6 svchost running on my task manager.

Edited by Airmax90, 06 September 2009 - 06:01 PM.


#10 quietman7

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Posted 06 September 2009 - 10:53 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.
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