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Did I just kill my computer


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6 replies to this topic

#1 tmcintos

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Posted 02 September 2009 - 07:41 PM

(Mod's I believe that I am right section of the site with this problem, I apologize if I am not)

OK, I'm pretty sure that my computer is toast, but I wanted to get advice from people who know something about computers which I do not. I really only use my computer for Internet/E-Mail. I have a dell desktop with windows XP.

Here is my situation, on Monday I tried to watch a TV show (dumb I know) from a file sharing site and picked up a virus of some sort. I can no longer launch an Internet browser, or open up any virus scanning programs I have. I tried to do a system restore. but the computer would not respond after I selected a date and hit enter.

So I then panicked and tried to restore it to its original factory settings with ctrl, f11 on start-up, but that did nothing either, it just rebooted like a normal start-up even after I chose the options saying to restore the machine to factory settings.

So is this computer done, or would I be able to buy a new virus protection software package and install it to get rid of this problem? I'm sorry for not explaining this better, but I'm really not a computer person. I really appreciate any help.

Edit: Moved topic from XP to the more appropriate forum. No apology required. :thumbsup: ~ Animal

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#2 boopme

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Posted 02 September 2009 - 08:27 PM

Hello you have probably by these symptoms picked up the latest nasty rootkit.(the new pride and joy of file sharing). It's tough,but you can either reformat or do this.
You have a rootkit.
As there are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team member.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Now ... Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the Rootrepeal log and the above log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 tmcintos

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Posted 02 September 2009 - 10:01 PM

Thanks for your help, I have the Win32kDiag.txt ready to go, but I have a really dumb question before I can take it over to the other forum. What is a RootRepeal Log and how do I run it?

#4 boopme

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Posted 02 September 2009 - 10:06 PM

:thumbsup: I have a dumber answer .. :flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 tmcintos

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Posted 02 September 2009 - 10:12 PM

I figured out what it the rootrepeal was. Sorry for the post without reading up first.

#6 boopme

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Posted 02 September 2009 - 10:15 PM

It's all OK :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Orange Blossom

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Posted 02 September 2009 - 10:24 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/254732/need-help-removing-rootkit-that-has-infected-my-computer/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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