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I am not sure if I removed it or not...


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19 replies to this topic

#1 kersplatz

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Posted 02 September 2009 - 06:14 PM

Hello and thanks in advanced for any help! First off I would like to explain what happened. I went on a website with fire fox and a pop-up came up and asked to install an anti-virus. I quickly pressed control+Alt+delete to just get away from it. That did not seem to work so i then went and did a system restore and it seemed to have fixed the intrusive program. I would like help in checking on the status of my computer and updating my security on it.
Thanks!
Garrett

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#2 rigel

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Posted 02 September 2009 - 07:30 PM

Let's take a look with Dr.Web

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 kersplatz

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Posted 03 September 2009 - 10:31 PM

Thank you for your help! Only problem is that when i run a complete scan, windows comes up and says there is a error and needs to close the program when it is almost complete! Before it closes it shows no infections or problems though. I tried it twice with the same result,maybe try something else? :thumbsup: thanks!
Garrett

Edited by kersplatz, 03 September 2009 - 10:31 PM.


#4 rigel

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Posted 04 September 2009 - 05:47 AM

Let's try RootRepeal

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 kersplatz

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Posted 06 September 2009 - 03:32 PM

Boy this sure is frustrating! I followed all the directions for rootrepeal but it also doesn't want to work! when i click OK after checking to scan the C drive it makes a noise and just closes off immediately without scanning. Thanks for being one of the good guys!

#6 rigel

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Posted 06 September 2009 - 04:22 PM

Please try again without the Files option checked.

I hope you are having a good labor day weekend.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 kersplatz

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Posted 07 September 2009 - 02:34 PM

Hey it worked! My weekend is going well, I actually have off today! hope yours is good too! here is the scan report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/07 14:31
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF542D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79EE000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF2A24000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b1e0

#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf55792f0

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556c750

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557af10

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b080

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557bd00

#: 052 Function Name: NtCreateSymbolicLinkObject
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b7b0

#: 053 Function Name: NtCreateThread
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c600

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556c860

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556c8e0

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b380

#: 071 Function Name: NtEnumerateKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556c990

#: 073 Function Name: NtEnumerateValueKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556ca40

#: 079 Function Name: NtFlushKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556caf0

#: 092 Function Name: NtInitializeRegistry
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cb70

#: 097 Function Name: NtLoadDriver
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf5578e50

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d590

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cb90

#: 111 Function Name: NtNotifyChangeKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cc70

#: 116 Function Name: NtOpenFile
Status: Hooked by "kl1.sys" at address 0xf70fb030

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cd50

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557ad00

#: 125 Function Name: NtOpenSection
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557bb20

#: 160 Function Name: NtQueryKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556ce30

#: 161 Function Name: NtQueryMultipleValueKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cee0

#: 173 Function Name: NtQuerySystemInformation
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c2b0

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556cf90

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d070

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf5579900

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d100

#: 206 Function Name: NtResumeThread
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c5b0

#: 207 Function Name: NtSaveKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d300

#: 213 Function Name: NtSetContextThread
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c940

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557cf60

#: 226 Function Name: NtSetInformationKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d390

#: 237 Function Name: NtSetSecurityObject
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf5577a10

#: 240 Function Name: NtSetSystemInformation
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b9a0

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d430

#: 254 Function Name: NtSuspendThread
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c560

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf55791b0

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557c150

#: 263 Function Name: NtUnloadKey
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf556d550

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\WINDOWS\system32\drivers\klif.sys" at address 0xf557b240

Stealth Objects
-------------------
Object: Hidden Code [ETHREAD: 0x85cf8da8]
Process: System Address: 0x859457d0 Size: 83

Object: Hidden Code [ETHREAD: 0x85ca81d0]
Process: System Address: 0x859457d0 Size: 83

Object: Hidden Code [ETHREAD: 0x85e4f390]
Process: System Address: 0x85916eb0 Size: 83

Object: Hidden Code [ETHREAD: 0x85e59930]
Process: System Address: 0x85916eb0 Size: 83

Object: Hidden Code [ETHREAD: 0x85e5a480]
Process: System Address: 0x85916eb0 Size: 83

==EOF==

#8 kersplatz

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Posted 08 September 2009 - 11:08 AM

I switched off files and the above is the report. thanks!

Edited by kersplatz, 08 September 2009 - 11:10 AM.


#9 rigel

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Posted 08 September 2009 - 09:54 PM

That log looked ok... Let's try malwarebytes now.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 kersplatz

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Posted 11 September 2009 - 03:29 PM

Alright here is the malwarebytes report:


Malwarebytes' Anti-Malware 1.41
Database version: 2782
Windows 5.1.2600 Service Pack 2

9/11/2009 3:17:20 PM
mbam-log-2009-09-11 (15-17-20).txt

Scan type: Quick Scan
Objects scanned: 106301
Time elapsed: 4 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\shcgmrj0etf3 (Rogue.AntiVirusXP) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\G\Application Data\Microsoft\Internet Explorer\Quick Launch\Malware Protector 2008.lnk (Rogue.MalwareProtector) -> Quarantined and deleted successfully.

#11 rigel

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Posted 14 September 2009 - 06:47 AM

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 kersplatz

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Posted 19 September 2009 - 05:46 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/19/2009 at 12:13 PM

Application Version : 4.29.1002

Core Rules Database Version : 4111
Trace Rules Database Version: 2051

Scan type : Complete Scan
Total Scan Time : 02:00:49

Memory items scanned : 202
Memory threats detected : 0
Registry items scanned : 5377
Registry threats detected : 0
File items scanned : 52604
File threats detected : 0

#13 rigel

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Posted 19 September 2009 - 09:41 PM

Next two...

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.


next please update and rerun Malwarebytes. Post the new log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 kersplatz

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Posted 20 September 2009 - 11:31 PM

# version=4
# OnlineScanner.ocx=1.0.0.56
# OnlineScannerDLLA.dll=1, 0, 0, 51
# OnlineScannerDLLW.dll=1, 0, 0, 51
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3175 (20080610)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=e3ee9b2534513f4e9cd484e091d3954b
# end=finished
# remove_checked=false
# unwanted_checked=true
# utc_time=2008-06-11 03:35:50
# local_time=2008-06-10 10:35:50 (-0600, Central Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=218519
# found=3
# scan_time=2696
C:\_OTMoveIt\MovedFiles\06092008_041038\Program Files\shcgmrj0etf3\shcgmrj0etf3.exe Win32/Adware.WinFixer application C2A7ADB6E2CCA2EF0A47FCF632DE4F8B
C:\_OTMoveIt\MovedFiles\06092008_041038\WINDOWS\system32\lphcnmrj0etf3.exe Win32/TrojanDownloader.FakeAlert.DK trojan CDC9620BA5A120E9D00ABD9F6B14C447
C:\QooBox\Quarantine\C\WINDOWS\system32\phcnmrj0etf3.bmp.vir Win32/TrojanDownloader.FakeAlert.DJ trojan 818C2209BD67775533DDF1ACEFB1F84C

#15 rigel

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Posted 21 September 2009 - 07:17 AM

Please update and run Malwarebytes and post a fresh log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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