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First come first serve BS


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#1 israelnajar

israelnajar

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Posted 02 September 2009 - 12:05 PM

I am being patient on getting the help that I need. But I am starting to get pissed at the fact that I see people posting HJT logs after myself and others and them getting help the same day. What about all the people that posted several days ago that are waiting? I have posted my HJT log, there has been 22 views and yet no one is helping me. During this time I have seen my computer become slower and slower. I am at the point of reformatting it but I really dont want to do that. So if someone has the time please help me.



http://www.bleepingcomputer.com/forums/t/253320/bho-trojan-i-think/

Edited by israelnajar, 02 September 2009 - 12:07 PM.


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#2 Orange Blossom

Orange Blossom

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Posted 02 September 2009 - 05:28 PM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 600 unanswered topics, the oldest dated Aug 21, 2009 4:04 am Eastern Daylight Savings time in the U.S.A. Your HiJack This topic is dated August 29, 2009; 12:48 AM using the same time zone.

Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several more days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I'd advice checking your topic once a day for responses.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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