Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Win32/rustock.q


  • This topic is locked This topic is locked
2 replies to this topic

#1 DannyD31

DannyD31

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:15 AM

Posted 02 September 2009 - 10:02 AM

I've recently updated to the newest version of AVG (8.5) and it picked up multiple threats, which i believed it had removed. This was about 2/3 days ago.

Now all of a sudden AVG's resident shield alert is coming up telling me about a "multiple threat detection" which it identifies as Win32/Rustock.Q

If i try to remove the selected infection it say that "the action was interrupted by user"

Within the window it continues to repeat the same infection indefinitely and if i try closing the window it automatically comes up again seconds later

Other than this there doesn't seem to be any other symptoms.

Not sure how to get rid of this

Any help would be greatly appreciated! :(


DDS (Ver_09-07-30.01) - NTFSx86
Run by Danny at 15:15:27.04 on 02/09/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_06
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.3198.2026 [GMT 1:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\windows live safety center\wlschost.EXE
C:\Windows\ehome\ehsched.exe
C:\Windows\ehome\ehRecvr.exe
C:\Users\Danny\Desktop\windows-kb890830-v2.13.exe
c:\77a781ea5376e6e5388c4077edc034fb\mrtstub.exe
C:\Users\Danny\AppData\Local\Temp\MRT.exe
C:\Users\Danny\AppData\Local\Temp\MRT.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Danny\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: MSN helper: {f675c54f-60b6-4fd8-bba0-443c493305eb} - rant32.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [WinSys2] c:\windows\system32\startup.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
uExplorerRun: [Harry Potter 6] c:\program files\hp\hp_6.exe
mExplorerRun: [Harry Potter 6] c:\program files\hp\hp_6.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/MyFunCardsFWBInitialSetup1.0.1.0.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-gb/wlscctrl2.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: avgrsstx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\danny\appdata\roaming\mozilla\firefox\profiles\c33oypet.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\users\danny\program files\dna\plugins\npbtdna.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-8-28 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-8-28 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-8-28 297752]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\windows\system32\nvSCPAPISvr.exe [2009-6-10 232960]
R3 netr28u;RT2870 USB Wireless LAN Card Driver for Vista;c:\windows\system32\drivers\netr28u.sys [2007-8-15 552448]
R3 RTL8187;Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187.sys [2008-6-27 335872]

=============== Created Last 30 ================

2009-09-02 14:41 3,968 a------- c:\windows\system32\drivers\AvgArCln.sys
2009-09-02 14:38 <DIR> --d----- C:\Rustbfix
2009-09-02 14:35 <DIR> --d----- C:\77a781ea5376e6e5388c4077edc034fb
2009-09-01 18:13 44,032 a------- c:\windows\system32\rant32.dll
2009-09-01 18:13 144 a------- c:\windows\system32\hdhg
2009-08-28 10:08 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-08-28 09:40 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-28 09:40 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-08-28 09:40 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-28 09:40 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-08-28 09:40 <DIR> --d----- c:\programdata\AVG Security Toolbar
2009-08-28 09:40 <DIR> --d----- c:\progra~2\AVG Security Toolbar
2009-08-28 09:40 <DIR> --d----- c:\programdata\avg8
2009-08-28 09:40 <DIR> --d----- c:\program files\AVG
2009-08-28 09:40 <DIR> --d----- c:\progra~2\avg8
2009-08-28 09:34 <DIR> --d----- c:\users\danny\appdata\roaming\AVG8
2009-08-27 13:13 2,048 a------- c:\windows\system32\tzres.dll
2009-08-26 09:54 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-08-26 09:54 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-14 16:53 <DIR> --d----- c:\program files\Bethesda Softworks
2009-08-13 15:21 1,256,448 a------- c:\windows\system32\lsasrv.dll
2009-08-13 15:21 499,712 a------- c:\windows\system32\kerberos.dll
2009-08-13 15:21 270,848 a------- c:\windows\system32\schannel.dll
2009-08-13 15:21 213,504 a------- c:\windows\system32\msv1_0.dll
2009-08-13 15:21 175,104 a------- c:\windows\system32\wdigest.dll
2009-08-13 15:21 439,896 a------- c:\windows\system32\drivers\ksecdd.sys
2009-08-13 15:21 72,704 a------- c:\windows\system32\secur32.dll
2009-08-13 15:21 9,728 a------- c:\windows\system32\lsass.exe
2009-08-12 08:13 71,680 a------- c:\windows\system32\atl.dll
2009-08-12 08:13 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-12 08:13 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-12 08:13 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-12 08:13 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-12 08:13 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-12 08:13 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-12 08:13 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-12 08:12 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-12 08:12 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-12 08:12 18,432 a------- c:\windows\system32\amcompat.tlb
2009-08-07 19:51 15,308,424 a------- c:\windows\system32\xlive.dll
2009-08-07 19:51 13,642,888 a------- c:\windows\system32\xlivefnt.dll
2009-08-07 19:51 178,430 a------- c:\windows\system32\xlive.dll.cat

==================== Find3M ====================

2009-08-14 17:09 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-08-01 20:45 139,152 a------- c:\windows\system32\drivers\PnkBstrK.sys
2009-08-01 20:45 139,152 a------- c:\users\danny\appdata\roaming\PnkBstrK.sys
2009-08-01 20:45 111,928 a------- c:\windows\system32\PnkBstrB.exe
2009-08-01 20:45 794,408 a------- c:\windows\system32\pbsvc.exe
2009-07-18 17:06 827,904 a------- c:\windows\system32\wininet.dll
2009-07-18 17:01 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 10:46 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-07-07 10:32 143,360 a------- c:\windows\inf\infstrng.dat
2009-07-07 10:32 51,200 a------- c:\windows\inf\infpub.dat
2009-07-07 10:32 86,016 a------- c:\windows\inf\infstor.dat
2009-06-15 16:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 16:20 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 16:20 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 13:52 289,792 a------- c:\windows\system32\atmfd.dll
2009-06-10 08:35 1,194,528 a------- c:\windows\system32\nvcplui.exe
2009-06-10 08:35 1,296,928 a------- c:\windows\system32\nvsvs.dll
2009-06-10 08:34 3,123,744 a------- c:\windows\system32\nvwss.dll
2009-06-10 08:34 4,045,344 a------- c:\windows\system32\nvvitvs.dll
2009-06-10 08:34 4,028,960 a------- c:\windows\system32\nvdisps.dll
2009-06-10 08:34 3,516,960 a------- c:\windows\system32\nvgames.dll
2009-06-10 08:34 1,288,736 a------- c:\windows\system32\nvmobls.dll
2009-06-10 08:34 195,104 a------- c:\windows\system32\nvmccss.dll
2009-06-10 08:34 13,785,632 a------- c:\windows\system32\nvcpl.dll
2009-06-10 08:34 768,544 a------- c:\windows\system32\nvsvc.dll
2009-06-10 08:34 143,360 a------- c:\windows\system32\nvshext.dll
2009-06-10 08:34 92,704 a------- c:\windows\system32\nvmctray.dll
2009-06-10 06:33 244,736 a------- c:\windows\system32\nvStInst.exe
2009-06-10 06:33 467,968 a------- c:\windows\system32\nvstlink.exe
2009-06-10 06:33 3,953,152 a------- c:\windows\system32\nvstwiz.exe
2009-06-10 06:33 141,824 a------- c:\windows\system32\nvStereoApiI.dll
2009-06-10 06:33 171,520 a------- c:\windows\system32\nvStereoApiI64.dll
2009-06-10 06:33 232,960 a------- c:\windows\system32\nvSCPAPISvr.exe
2009-06-10 06:32 257,536 a------- c:\windows\system32\nvSCPAPI.dll
2009-06-10 06:32 301,568 a------- c:\windows\system32\nvSCPAPI64.dll
2009-06-10 06:32 3,293,184 a------- c:\windows\system32\nvstres.dll
2009-06-10 06:32 5,847 a------- c:\windows\system32\oglstreg.reg
2009-06-10 06:31 167,424 a------- c:\windows\system32\nvstreg.exe
2009-06-10 06:31 1,718,272 a------- c:\windows\system32\nvsttest.exe
2009-06-10 06:31 1,034,752 a------- c:\windows\system32\nvstview.exe
2009-06-10 06:31 89,088 a------- c:\windows\system32\nvimage.dll
2009-06-10 06:29 1,656 a------- c:\windows\system32\nvstdef.reg
2009-06-10 06:03 10,379,264 a------- c:\windows\system32\nvoglv32.dll
2009-06-10 06:03 7,611,904 a------- c:\windows\system32\nvd3dum.dll
2009-06-10 06:03 3,148,288 a------- c:\windows\system32\nvwgf2um.dll
2009-06-10 06:03 1,704,960 a------- c:\windows\system32\nvcuda.dll
2009-06-10 06:03 1,317,408 a------- c:\windows\system32\nvcuvenc.dll
2009-06-10 06:03 989,696 a------- c:\windows\system32\nvapi.dll
2009-06-10 06:03 678,432 a------- c:\windows\system32\nvcuvid.dll
2009-06-10 06:03 457,248 a------- c:\windows\system32\nvudisp.exe
2009-06-10 06:03 151,552 a------- c:\windows\system32\nvcod155.dll
2009-06-10 06:03 151,552 a------- c:\windows\system32\nvcod.dll
2009-06-05 13:34 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-06-05 13:33 459,776 a------- c:\windows\apppatch\AcSpecfc.dll
2009-06-05 13:33 541,696 a------- c:\windows\apppatch\AcLayers.dll
2009-06-05 13:33 2,153,984 a------- c:\windows\apppatch\AcGenral.dll
2009-06-05 11:42 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-06-04 16:39 457,248 a------- c:\windows\system32\nvuninst.exe
2008-06-14 17:59 665,600 a------- c:\windows\inf\drvindex.dat
2008-04-20 22:41 174 a--sh--- c:\program files\desktop.ini
2008-02-15 16:55 32 a------- c:\programdata\ezsid.dat
2008-02-15 16:55 32 a------- c:\progra~2\ezsid.dat
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2007-12-13 13:20 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2007-12-13 13:20 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2007-12-13 13:20 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 15:16:23.66 ===============


Thanks for your help!

Attached Files



BC AdBot (Login to Remove)

 


#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North Carolina, USA
  • Local time:04:15 AM

Posted 17 September 2009 - 04:42 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Shannon

#3 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:03:15 AM

Posted 24 September 2009 - 03:17 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users