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Have virus but unable to perform actions to post log


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3 replies to this topic

#1 Cocobeans

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Posted 02 September 2009 - 06:08 AM

As soon as the virus hit, my antivirus program alerted me. Before I could quarantee it, my computer restarted. Everytime I try to use DDS tool, Root Repeal or HJT, a message pops up that it's a Bad image with the following message: The application or DLL C:\WINDOWS\system32\pejokehe.dll is not a valid Windows image. Please check this against your installation diskette.

When the virus and malware hit, I was using IE. I logged back on it and tried seaching for help and I was sent to random sites. That's not happening on Firefox or Chrome. I did see the names of the virus and malware before i was shutdown. Mal\FakeAle-C and SoftCashier fake alert.

Thank you for any help you can offer me.

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#2 boopme

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Posted 02 September 2009 - 03:10 PM

Hello and welcome..
You have a rootkit.
As there are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team member.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Now ... Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the Rootrepeal log and the above log.

Let me know how that went.
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#3 Cocobeans

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Posted 02 September 2009 - 05:04 PM

Ok I was able to do part of it but none of RootRepeal. I posted here http://www.bleepingcomputer.com/forums/t/254636/rootkit-cant-fix-with-any-programs/. Thanks for your help

#4 Orange Blossom

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Posted 02 September 2009 - 06:13 PM

Hello,

Now comes the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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