I've had the fake Anti-Virus problem before, I believe it was last October. I downloaded Malwarebytes Anti-Malware (mbam) and ran it, problem fixed...simple.
I figured it would be just as easy this time, but I am wrong.
Whenever I start my computer the viewbar on the bottom right won't work, I do not get any of the antivirus messages. When I try to open Malwarebytes Anti-Malware (mbam) the arrow shows an hour glass for a quick second and then nothing. Nothing ever happens. I've looked around on the internet and found some more info, such as to download HiJack...surprise...I get the same problem from HiJack. I then found out about downloading an anti-virus program called "a-squared anti-malware (a2)" it ran on my computer and it actually was able to run, scan and claim to eliminate the problems...but the problems still exist. Someone else then told me to download AVG and run my computer in safemode and run AVG...well AVG ran, and scanned fine (it took around 2 hours, maybe a little more). I wasn't really sure what AVG did, if anything...on the log that it ran in DOS some of the stuff said "file locked" as if it were unable to do anything. Now whenever I start the computer I'm getting the error that AVG is not responding and the "Send report" "Don't Send Report"...when I do "don't send report" nothing happens...when I do "Send Report" it says "Error Sending". As time goes on, the error will re-appear. I'm at a brickwall and feel like I'm just running circles trying to get this thing solved and I have ultimately surrendered and am asking you guys to please help me. ALSO, when I search on google and then click a search result I get this message in the browser "Connection Interrupted - The connection to the server was reset while the page was loading. -The network link was interrupted while negotiating a connection. Please try again." if I try a few more times it will eventually work. I never get this problem with any page that I type in myself or any bookmarks on my toolbar. I always run FireFox and Opera (I was running Opera when the problem started yesterday) and I never use Internet Explorer. I hope I've provided you with enough information to help me.
This is basically my problem: I have a malware/virus/trojan and I've seen msa.exe and b.exe both come and go, and re-appear and re-disappear. But I'm still having the same problems. So far I haven't been able to run Malwarebytes Anti-Malware or HiJack. I ran A2 and it didn't seem to fix anything, and I ran AVG which didn't seem to do anything either except just add new error messages. I have installed and uninstalled and reinstalled all of the programs that aren't working. So far a simple uninstall and re-install hasn't worked for me.
What can I possibly do at this point? Let me know how I can post you some logs or info or whatever it is that I can do to get this problem fixed. I'm not quite advanced with computers but I'm better than the majority of people out there.
Why I'd like to avoid reformatting: The reason I'm trying to avoid reformatting is because I had got an iPod in December and when I originally put my MP3s onto iTunes everything was a jumbled mess..it was a disaster. I had to go and edit each and every file so that it was nice, correct and organized. This literally took me 7 months to complete. I'm pretty sure I will lose all those edits if I reformat my computer which would really just kill me to lose all that work.
Thank you in advance, it is greatly appreciated
Edited by smashscott, 02 September 2009 - 12:40 AM.