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trojan help needed


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9 replies to this topic

#1 Vgolfmaster

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Posted 01 September 2009 - 10:26 PM

Hi all,

I uninstalled AVG A/V yesterday and installed Avast based on a friends suggestion. Unfortunately, it didn't work so well, lol.

I am infected to where my cleaing programs wont reach home to update, and also have a new behavior that I have not seen before. If I run a maintenance program (spybot S&D, Adaware SE, reg cleaners, ect) they shut down mid stream, and the next time I try to open them, I get an error stating:

"Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access the item."

Now I can use the options in trojan remover to get things working again and get these to open, but it appears that I am stopping the children and not blocking the parent, as these always come back and the problems start all over again.

I wanted to post a hijack this log, but it also stops while running, and now will not open again.

Any suggestions?

Any help would be greatly appreciated.

Windows XP Pro SP3

Edited by Vgolfmaster, 01 September 2009 - 10:27 PM.


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#2 Budapest

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Posted 01 September 2009 - 10:42 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check only the Drivers box: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Vgolfmaster

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Posted 01 September 2009 - 11:34 PM

Budapest,

I followed the instructions, but did not get a prompt to select the 'C' drive, it automatically ran the scan. I did save that log, if it helps, but it ran very quickly and had very little output.

Also, please note that I just found a folder hidden on a storage partition that once deleted, seemed to allow me to correct these issues without them reinstalling at next boot. I'm still in the testing stage, but so far have internet access without redirection, and the programs that will load are now able to connect and update properly. I do still have some programs that will start, and I receive the error stated above when trying to open them. I'm hopeful that a reinstall fo these will correct it, but if you see anything on these logs that is suspect or if you need a new log, please let me know.

Here is the log info:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/01 23:25
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB4CBE000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xB864C000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB2AD8000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xB8460000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xB4A8E000 Size: 61440 File Visible: No Signed: -
Status: -

==EOF==

#4 Budapest

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Posted 01 September 2009 - 11:42 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Vgolfmaster

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Posted 01 September 2009 - 11:56 PM

Budapest,

It installed and updated properly, started the scan and then disappeared, and now that too gives me the same "Windows cannot access.....' error as stated above. Apparently I don't have this entirely cleaned, but I am at a loss as to where to turn next if this wont allow certain programs to finish running their detection.

#6 Budapest

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Posted 02 September 2009 - 12:04 AM

These new infections are quite tricky to remove. I think it's time to head on over to the HijackThis forum for a closer look.

Preparation Guide for use before posting a HijackThis Log

Go straight to Step 6. If DDS won't run just post your RootRepeal log with a note explaining DDS wouldn't run.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Vgolfmaster

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Posted 02 September 2009 - 12:11 AM

Thanks Budapest, I will try that. Unfortunately, HiJack this is showing the same behavior - won't complete, and then I'm locked out of it util I reinstall. Then it will run again, but with the same results.....

I'm guessing they will have me try in safe mode, but will wait for their instructions.

Thanks again,

Vg

#8 courage6

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Posted 02 September 2009 - 11:14 PM

Try fixing your internet hosts file. I was having trouble with my browser being redirected and hijackthis not working correctly due to host issues. I went to microsoft support and clicked "Fix it for me." and it stopped redirecting and hijackthis started to work again. here is the link

http://support.microsoft.com/kb/972034

click "Fix it for me."

#9 circaal

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Posted 03 September 2009 - 12:41 PM

Virut anyone. I believe tou have a virut virus its really nasty and a real apin to get rid of. The progam basically destorys and .exe you touch. You are lucky it has't destroyed explorer. The programs that won't open have to be removed and reinstall in order for them to work. Its like if you have a program that you shouldn't have like a "keygen" and your AV flags it and you click ignore. The icon appears but the AV destroys the .exe to stop the program from starting up. So if you have another computer try hooking it up as an external and scanning that how I usually get rid of that virus on customers computers.
-BTY

#10 rigel

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Posted 03 September 2009 - 08:36 PM

Hi Vgolfmaster,

Budapest is correct in his assessment. If you are having trouble with running DDS, you can try this:

Try OTL
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
If this tool will not work, please post your RootRepeal log. It will enable you do get started in HJT with your cleaning.

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