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Windows Antivirus Pro / rootkit


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3 replies to this topic

#1 PluggedNickel

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Posted 01 September 2009 - 10:13 PM

Been having problems for several days. Microsoft helped me remove Windows Antivirus Pro from the registry but the virus has left several programs in a damaged state where they no longer run and it won't let me re-install them. MS says I need to format the hard drive and re-install Windows from scratch - YIKES!! Spysweeper no longer runs. Setup for Malwarebytes Anti_Malware starts but hangs before completing. IE7 will not start and displays "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." McAfee appears to be OK but gives error messages saying I'm not fully protected. I can run Firefox and Oultook Express. DDS gives error message "not enough main memory to complete the sort".
RootRepeal says "could not read the boot sector. Try adjusting the disk access level in the Option dialog." I did get a report however which is attached.
Please help. I don't want to format and lose everything I've loaded over the past 3 years.

Running Windows XP/SP3 2MB RAM

ark.txt file from RootRepeal

Merges posts. ~ OB

Attached Files

  • Attached File  ark.txt   9.54KB   0 downloads

Edited by Orange Blossom, 01 September 2009 - 10:28 PM.


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#2 pwgib

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Posted 17 September 2009 - 08:45 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 PluggedNickel

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Posted 17 September 2009 - 08:39 PM

My PC continued to degrade more and more each day and finally reached a point where I could not even boot it from the hard disk. Since I didn't hear from you, I was forced to format the drive and re-install windows. It is now back in operation. This topic can be closed.

#4 teacup61

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Posted 20 September 2009 - 04:08 PM

Thanks for letting us know. :(

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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Error reading poptart in Drive A: Delete kids y/n?




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