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#1 Toothfairy


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Posted 01 September 2009 - 09:11 PM

I may need to provide two posts.

I want to say that I know enough to be dangerous but DO NOT know all the 'right' terminology so if something sounds 'odd' please let me know so I can clarify, as it might be as simple as me not using common convention/terminology.

First, we have a home "network", so one computer goes it seems the rest get something as well. We have comcast for our internet service and have a router hooked up so all computers in the house can be connected.

A few months ago we were 'infected' and my husband cleared out all the computers but I"m not sure if something was hiding for if I"m just a magnet for this sort of stuff.

Anyways, here's the updated story. I have been primarily using a VERY old Dell desk top (from 2002) for the past month. It's been running a bit slow lately, only a bit slower than normal, but not slower than what I'd expect. I was on the computer late last night surfing while also playing "mafia wars" at the same time (was in a nasty little fight with someone, kept putting him on the hitlist for robbing me). I turned off the computer for a while to spend time with family and allowed the computer to 'update then turn off'.

When I went back to the computer I could not access the internet. The desktop I think was 'hijacked' as the network connection shows that it is connected to the router "Dr. M" (what we named it) but when I go to open Firefox I get a blank screen with "api.mybrowser.com" (additional extension after the .com sometimes) and also with Explorer no pages are opening up but I have confirmed the network connection, that is is connected to the router "Dr. M". This desktop is connected via a cable for the internet. I've run a few different antivirus and spy software to try to 'clean it up' (Vipre, Avast!, and SpyBot) and a few things were cleaned up but nothing has changed, still can't get to the next though showing that the network is connected, still shows the "api.mybrowser.com"

Well, while I was trying to fix the Dell Desk top issue I went to my Asus laptop (to access the internet) since the initial scans for Avast & SpyBot were NOT pulling up anything and I wanted to get updated definitions plus try another antivirus software as well. Well, the laptop also was not connecting to the internet via "Dr. M" but was showing that it was "connected" when I looked up the network connections. Thankfully I have a neighbor that doesn't block his connection and my laptop can connect via WiFi. So I jumped on the internet using his system.

So, I did a little research about "api.mybrowser.com", as well as a few other processes that were running under 'task manager'. Based on that info it seems I've been hijacked or something.

NOTE: I was able to get Vipre and the updates for the other antivirus and spy software via downloading to my laptop, putting it on a thumb drive, then putting on the desktop. Did run them all then on both computers and a few things were found and quarantined but the internet still wasn't coming even though it was showing (on both computers) that is was connected. Frustrating!

I've run the suggestions from www.bleepingcomputer.com on the laptop so I have all the info (root & dds) to show you but I still have to download to the thumbdrive to so I can do that on the desktop.

Does anyone have any suggestions?"
Besides "api.mybrowser.com" showing up each time I try to access the internet via the desktop below are some otehr items I wrote down in this whole process.

Item that was quarantined: \device\harddiskvolume1\windows\system32\svchost.exe

I've exhausted all my knowledge. I'm accessing the internet right now via my neighbor's connection.
All the antivirus & spy software is now coming up "clean' after deep scans.

Thanks for any help!

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#2 sempai



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Posted 17 September 2009 - 08:06 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE


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#3 teacup61


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Posted 22 September 2009 - 11:51 AM

Due to the lack of feedback this Topic is closed.

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