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HijackThis Log File: Please Help Diagnose

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2 replies to this topic

#1 tpezzelle


  • Members
  • 1 posts
  • Local time:06:54 AM

Posted 01 September 2009 - 09:03 PM

StartupList report, 9/1/2009, 6:36:43 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
* Showing rarely important sections

Running processes:

C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\KACE\KBOX\KBOXManagementService.exe
C:\Program Files\KACE\KBOX\KBOXSMMPService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe
C:\Program Files\Lumension Security\Sanctuary\Client\scomc.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Common Files\Artisoft\TeleVantage\TvWksSvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\UltraMon\UltraMon.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\UltraMon\UltraMonTaskbar.exe
C:\Program Files\Lumension Security\Sanctuary\Client\RTNotify.exe
C:\Program Files\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe
C:\Program Files\Sierra Wireless Inc\3G Watcher\WaHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\tim.pezzelle\Start Menu\Programs\Startup]
OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
VPN Client.lnk = ?
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE


Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\KUsrInit.exe,


Autorun entries from Registry:

Apoint = C:\Program Files\Apoint\Apoint.exe
NvCplDaemon = RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
nwiz = nwiz.exe /installquiet
NVHotkey = rundll32.exe nvHotkey.dll,Start
NvMediaCenter = RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
Dell QuickSet = C:\Program Files\Dell\QuickSet\quickset.exe
SigmatelSysTrayApp = stsystra.exe
Document Manager = C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
Broadcom Wireless Manager UI = C:\WINDOWS\system32\WLTRAY.exe
KADxMain = C:\WINDOWS\system32\KADxMain.exe
ISUSScheduler = "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
PDVDDXSrv = "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
LumensionWP = C:\Program Files\PatchLink\Update Agent\lumen.vbs
VirtualCloneDrive = "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
GrooveMonitor = "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
MP10_EnsureFileVer = C:\WINDOWS\inf\unregmp2.exe /EnsureFileVersions
UltraMon = "C:\Program Files\UltraMon\UltraMon.exe" /auto
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
OfficeScanNT Monitor = "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
rtnotify = "C:\Program Files\Lumension Security\Sanctuary\Client\RTNotify.exe"
DigidesignMMERefresh = C:\Program Files\Digidesign\Drivers\MMERefresh.exe
TRUUpdater = "C:\Program Files\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe" /bkground
AirCardEnabler =
WatcherHelper = "C:\Program Files\Sierra Wireless Inc\3G Watcher\WaHelper.exe"
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"


Autorun entries from Registry:

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
COMMUNICATOR = "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /background
MsnMsgr = "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
Skype = "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
TomTomHOME.exe = "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"


Autorun entries in Registry subkeys of:



Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[<{12d0ed0d-0ee0-4f90-8827-78cefb8f4988}] *
StubPath = C:\WINDOWS\system32\ieudinit.exe

StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

[>{26923b43-4d38-484f-9b9e-de460746276c}] *
StubPath = C:\WINDOWS\system32\ie4uinit.exe -UserIconConfig

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}] *
StubPath = "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP

[>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigOE

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\system32\ie4uinit.exe -BaseSettings

[{89B4C1CD-B018-4511-B0A1-5476DBF70820}] *
StubPath = c:\WINDOWS\system32\Rundll32.exe c:\WINDOWS\system32\mscories.dll,Install


Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=wxvault.dll


Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*


Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present
C:\WINDOWS\Fonts\Explorer.exe: not present


Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
Skype add-on (mastermind) - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll - {22BF413B-C6D2-4d91-82A9-A0F997BA588C}
(no name) - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL - {72853161-30C5-4D22-B7F9-0BBC1D38A37E}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}


Enumerating Task Scheduler jobs:

MP Scheduled Scan.job


Enumerating Download Program Files:

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://download.microsoft.com/download/C/0...heckControl.cab

CODEBASE = http://fpdownload.macromedia.com/get/flash...t/ultrashim.cab


Enumerating Winsock LSP files:

Protocol #1: C:\WINDOWS\system32\biolsp.dll
Protocol #2: C:\WINDOWS\system32\biolsp.dll
Protocol #3: C:\WINDOWS\system32\biolsp.dll
Protocol #9: C:\WINDOWS\system32\biolsp.dll


Enumerating Windows NT/2000/XP services

Broadcom ASF IP and SMBIOS Mailbox Monitor: "C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe" -service (autostart)
Windows Audio: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
BASFND: \??\C:\Program Files\Broadcom\ASFIPMon\BASFND.sys (autostart)
Background Intelligent Transfer Service: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Computer Browser: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Cryptographic Services: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Cisco Systems, Inc. VPN Service: "C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe" (autostart)
Cisco Systems Inc. IPSec Driver: \??\C:\WINDOWS\system32\Drivers\CVPNDRVA.sys (autostart)
DCOM Server Process Launcher: %SystemRoot%\system32\svchost -k DcomLaunch (autostart)
ddnsfilter: C:\WINDOWS\sySTEM32\svchost.exe -k ddnsfilter (autostart)
DHCP Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Digidesign Ethernet Support: system32\DRIVERS\diginet.sys (autostart)
Digidesign MME Refresh Service: C:\Program Files\Digidesign\Drivers\MMERefresh.exe -s (autostart)
DLABMFSM: System32\DLA\DLABMFSM.SYS (autostart)
DLABOIOM: System32\DLA\DLABOIOM.SYS (autostart)
DLADResM: System32\DLA\DLADResM.SYS (autostart)
DLAIFS_M: System32\DLA\DLAIFS_M.SYS (autostart)
DLAOPIOM: System32\DLA\DLAOPIOM.SYS (autostart)
DLAPoolM: System32\DLA\DLAPoolM.SYS (autostart)
DLAUDFAM: System32\DLA\DLAUDFAM.SYS (autostart)
DLAUDF_M: System32\DLA\DLAUDF_M.SYS (autostart)
DNS Client: %SystemRoot%\system32\svchost.exe -k NetworkService (autostart)
DRVNDDM: System32\Drivers\DRVNDDM.SYS (autostart)
Error Reporting Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Event Log: %SystemRoot%\system32\services.exe (autostart)
Fax: %systemroot%\system32\fxssvc.exe (autostart)
Help and Support: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
HID Input Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
IIS Admin: C:\WINDOWS\system32\inetsrv\inetinfo.exe (autostart)
Java Quick Starter: "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf" (autostart)
KBOX Management Service: "C:\Program Files\KACE\KBOX\KBOXManagementService.exe" (autostart)
KBOX SMMP Management Service: "C:\Program Files\KACE\KBOX\KBOXSMMPService.exe" (autostart)
Server: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Workstation: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
TCP/IP NetBIOS Helper: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Machine Debug Manager: "C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE" (autostart)
mdmxsdk: system32\DRIVERS\mdmxsdk.sys (autostart)
SQL Server Integration Services: "C:\Program Files\Microsoft SQL Server\90\DTS\Binn\MsDtsSrvr.exe" (autostart)
SQL Server FullText Search (MSSQLSERVER): "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:MSSQLSERVER (autostart)
SQL Server (MSSQLSERVER): "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSQLSERVER (autostart)
SQL Server Analysis Services (MSSQLSERVER): "C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe" -s "C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Config" (autostart)
Net Logon: %SystemRoot%\system32\lsass.exe (autostart)
NICCONFIGSVC: C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe (autostart)
OfficeScanNT RealTime Scan: "C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe" (autostart)
NVIDIA Display Driver Service: %SystemRoot%\system32\nvsvc32.exe (autostart)
Plug and Play: %SystemRoot%\system32\services.exe (autostart)
IPSEC Services: %SystemRoot%\system32\lsass.exe (autostart)
Protected Storage: %SystemRoot%\system32\lsass.exe (autostart)
Remote Registry: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
SQL Server Reporting Services (MSSQLSERVER): "C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe" (autostart)
Remote Procedure Call (RPC): %SystemRoot%\system32\svchost -k rpcss (autostart)
Security Accounts Manager: %SystemRoot%\system32\lsass.exe (autostart)
Smart Card: %SystemRoot%\System32\SCardSvr.exe (autostart)
Task Scheduler: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Sanctuary Command and Control: "C:\Program Files\Lumension Security\Sanctuary\Client\scomc.exe" (autostart)
Secondary Logon: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
System Event Notification: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Windows Firewall/Internet Connection Sharing (ICS): %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Shell Hardware Detection: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
SNMP Service: %SystemRoot%\System32\snmp.exe (autostart)
Print Spooler: %SystemRoot%\system32\spoolsv.exe (autostart)
System Restore Service: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
SigmaTel Audio Service: C:\WINDOWS\system32\StacSV.exe (autostart)
NTRU TSS v1.2.1.12 TCS: "C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe" (autostart)
Themes: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
tmcomm: \??\C:\WINDOWS\system32\drivers\tmcomm.sys (autostart)
Trend Micro Filter: \??\C:\Program Files\Trend Micro\OfficeScan Client\TmXPFlt.sys (autostart)
OfficeScan NT Listener: "C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe" (autostart)
Trend Micro PreFilter: \??\C:\Program Files\Trend Micro\OfficeScan Client\TmPreFlt.sys (autostart)
TomTomHOMEService: C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe (autostart)
Distributed Link Tracking Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
TeleVantage Workstation Service: "C:\Program Files\Common Files\Artisoft\TeleVantage\TvWksSvc.exe" (autostart)
UltraMon Utility Driver: \??\C:\Program Files\Common Files\Realtime Soft\UltraMonMirrorDrv\x32\UltraMonUtility.sys (autostart)
Trend Micro VSAPI NT: \??\C:\Program Files\Trend Micro\OfficeScan Client\VSApiNt.sys (autostart)
Windows Time: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
World Wide Web Publishing: %SystemRoot%\system32\inetsrv\inetinfo.exe (autostart)
Wave UCSPlus: C:\WINDOWS\system32\dllhost.exe /Processid:{BDFEFE06-0F3F-44F4-984D-3BF2A1CA8D75} (autostart)
WebClient: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Windows Defender: "C:\Program Files\Windows Defender\MsMpEng.exe" (autostart)
Windows Management Instrumentation: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Dell Wireless WLAN Tray Service: %SystemRoot%\System32\WLTRYSVC.EXE %SystemRoot%\System32\bcmwltry.exe (autostart)
Security Center: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Automatic Updates: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Windows Driver Foundation - User-mode Driver Framework: %SystemRoot%\system32\svchost.exe -k WudfServiceGroup (autostart)
Wireless Zero Configuration: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)


Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

End of report, 20,939 bytes
Report generated in 0.094 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

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#2 sempai



  • Malware Response Team
  • 5,288 posts
  • Gender:Male
  • Location:3 stars and a sun
  • Local time:09:54 PM

Posted 17 September 2009 - 08:05 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE


You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) 

#3 teacup61


    Bleepin' Texan!

  • Malware Response Team
  • 17,075 posts
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:08:54 AM

Posted 22 September 2009 - 11:50 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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