Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Wierd things going on.


  • This topic is locked This topic is locked
9 replies to this topic

#1 Alankate27

Alankate27

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 01 September 2009 - 10:02 AM

Hello, I'm a newbie and a bit of a techno-phobe so be kind to me.

Our computer was infected with one of those spoof security programmes which kept telling us we were infected with trojans etc etc. It was the Privacy Centre one. We used our copy of Malwarebytes (which we have used regularly, along with Spybot and C Cleaner) and it seemed to stop the rot.

Now, however, we can't use either Spybot or Malwarebytes, - as soon as they start up they disappear. There's a strange folder in the directory next to Spybot called Spybot 1 which apparently is read only but won't be opened, moved or deleted. We have tried uninstalling and reinstalling both programmes but to no avail.

Also our search facilities on the internet seem to have gone mad. In google (for example) having searched for a topic, when I click on the title of the suggested site I get completely redirected to something completely irrelevant. The only way to get to the actual suggested website is to copy and paste the address into the address bar, but even that doesn't work sometimes.

Also occasionally we struggle to get connected at all, and are constantly interrupted with the 'Windows has encountered a problem and needs to close, send error report' screen.

Having cruised around this site and read some of the forums and self-help advice, I think we might have one of those root problems that others have mentioned. The IT techie at work suggested using Combo Fix, which is what brought me to you, but I have been frightened by all those dire warnings about only using it under supervision and when told to by an expert!

Do you think Combo Fix might fix our combo?

Please let me know what to try next. I'll give anything a go but will need to be talked through it step by step!

Thanks
Kate.

BC AdBot (Login to Remove)

 


#2 ThunderZ

ThunderZ

  • Deactivated
  • 4,454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:12 PM

Posted 01 September 2009 - 10:09 AM

Hi Kate

Read then post HERE.

Good luck.

Edited by ThunderZ, 01 September 2009 - 10:12 AM.


#3 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:09:12 PM

Posted 01 September 2009 - 10:36 AM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

---------------------------------
--------------------------------

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#4 Alankate27

Alankate27
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 02 September 2009 - 03:39 AM

Hi,
thanks you two for taking such an interest.
OK, so I've printed off all the instructions and am ready to follow them to the letter, but have stalled at the first pot hole. I can't get into Spybot no matter which way I try, I just get the message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." If I can't access it, how do I temporarily disable it, or has the spyware kindly disabled it for me, in which case do I need to worry about this step?
Similarly Windows Defender, which I downloaded last week, tells me "Application failed to initialise. (Ox800106ba) A problem caused this program's services to stop."
Also, none of the lists in the link say anything about CCleaner - do I need to disable that too?

Here is some more info about what is happening:
Now when I start up the computer I get all sorts of error messages:

dsca.exe Application error. The application failed to initialise properly.

Windows defender Application failed to initialise. (Ox800106ba) A problem caused this program's services to stop.

pcdrsysinfostorage.p5x Application error. The application failed to initialise properly. (0xc0000142).

Spybot S&D resident has taken to popping up constantly in little balloons at the bottom right of the screen, telling me 'New processes are being scanned.' I got rid of this by right clicking on the little icon there and selecting Exit.

Now I can get on the internet, but whenever I try to actually enter a site (e.g. Compare the market.com when you have to put in your details in order to get a quote, or googlemail log in) Microsoft encounters a problem and has to close. Sometimes it takes a while to close the website down and the computer stalls. When I do the control-alt-delete thing I am told "Task manager has been disabled by your administrator."

Following one of the links on your firewall tutorial I was on the Microsoft update website. It told me that I needed Windows defender Definition update to be installed - it said it was already downloaded. The installation failed, though, quoting KB915597 Definition 1.65.146.0 Not installed.

This is all now driving me nuts! Please advise! Do I go ahead with the Malwarebytes thing? I have saved it to my desktop as instructed.

I hope I've replied in the right place, sorry if I haven't
Kate.

Edited by Alankate27, 02 September 2009 - 04:11 AM.


#5 SMARTSOLDIER

SMARTSOLDIER

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:surrey
  • Local time:01:12 AM

Posted 02 September 2009 - 04:07 AM

not 100% sure but i think this sounds like the problem i had the other week, i used a certain program and it seemed to fix it, but looking at forum rules im not allowed to post what i did, and to be honest i took a chance with combo fix and i guess i got lucky,
better off listening to the experts , i did what i did because if it failed i was quite willing to format my drive.

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:09:12 PM

Posted 02 September 2009 - 05:00 PM

Combofix does not do the entire job with this new rootkit


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Alankate27

Alankate27
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 03 September 2009 - 05:45 AM

Hi Mark.

Downloaded Rootrepeal as instructed and set it going. After about two minutes it disappeared. The icon is still there but is now unresponsive.

I am going to try the Malwarebytes thing as suggested yesterday ...


... no, usual thing: downloaded and installed ok, ( it updated from version 2551 to 2734), set going then it disappeared.

AAAAAAAAAGH!

I found mbam.exe in the programme files and tried to rename it to a .bat or .com etc, but it wouldn't let me, saying that access was denied.

What now?

The internet keeps crashing now encountering a problem whenever I try to send info. This is going to cause me a real problem when I'm back at work next week. Please please please help!!!

Kate.

Edited by Alankate27, 03 September 2009 - 07:15 AM.


#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:09:12 PM

Posted 03 September 2009 - 07:26 PM

Forget mbam
You have a nasty rootkit



1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Start a new topic in the HJT forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description of your problem and tell the you could not run the DDS scan
5. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log in your post
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Alankate27

Alankate27
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 07 September 2009 - 07:50 AM

Mark, you're a superstar. Thanks for helping! I'll follow your instructions to the letter and post the results.

Thanks again,
Kate.

#10 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,994 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:12 PM

Posted 07 September 2009 - 11:16 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/255805/help-nasty-rootkit-attack/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users